Isabel Griffin
Shallowater
Summary
Dynamic retail professional with extensive experience at Dollar General, excelling in customer service and cash handling. Proven track record in training and mentoring staff, enhancing team performance, and maintaining store standards.
Overview
2026
2026
years of professional experience
Work History
Key Holder
Dollar General Store
08.2023 - Current
- Assisted customers with inquiries and product selections to enhance shopping experience.
- Managed cash register operations, ensuring accurate transactions and balanced drawers.
- Maintained inventory levels by restocking shelves and conducting regular stock counts.
- Implemented store merchandising standards to improve product visibility and accessibility.
- Trained new team members on store policies and customer service practices.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
Assistant Manager
United Express
2020 - 08.2023
- Coordinated team schedules and managed daily staffing needs to optimize shift coverage.
- Supported management in training new staff on company policies and customer service standards.
- Implemented inventory management practices to improve stock accuracy and availability.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Line Server
Qdoba
03.2019 - 2020
- Provided exceptional customer service by efficiently serving food and beverages to patrons.
- Maintained cleanliness and organization of serving areas to ensure optimal dining experience.
- Collaborated with kitchen staff to facilitate timely food preparation and delivery.
- Assisted in training new team members on menu items and service protocols.
- Adapted quickly to fast-paced environment, ensuring smooth operations during peak hours.
- Ensured compliance with health and safety regulations while handling food products.
- Prepared items for salad bar and cold food areas, restocked ice and checked item temperatures.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
- Rung up purchases, gave change and issued receipts.
Cashier
Taco Bell
12.2017 - 2019
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries and provided exceptional service.
- Maintained accurate cash drawer.
- Trained new cashiers on register operations and customer service standards.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
Education
South High Dchool
Pueblo, CO05.2018
Skills
- Customer service
- Cash handling
- Training and mentoring
- Store maintenance
- Bank deposits
- Employee scheduling
- Store recovery processes
- Flexible work schedule
Timeline
Key Holder
Dollar General Store
08.2023 - Current
Line Server
Qdoba
03.2019 - 2020
Cashier
Taco Bell
12.2017 - 2019
Assistant Manager
United Express
2020 - 08.2023
South High Dchool
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