Summary
Overview
Work History
Education
Skills
Timeline
Generic

Isabel Grudzinski

Mount Horeb,WI

Summary

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Maintains service standards and follows safe service regulations. Always ready to help team members by taking on additional tasks.

Overview

7
7
years of professional experience

Work History

Lead Server

Gilligan's Island Bar
12.2021 - 05.2025
  • Managed high volume dining periods with effective time management and strong multitasking abilities.
  • Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
  • Provide support to ensure smooth functionality in food service environments.
  • Developed strong rapport with regular customers, encouraging repeat business through genuine connection-building efforts.
  • Collaborated with managers on employee scheduling needs, helping maintain optimal coverage during peak hours without sacrificing quality of service.
  • Inspected FOH stock to identify shortages, replenish supply and maintain consistent inventory.
  • Deliver professional service in the front-of-house by managing reservations.
  • Support long-term business need strategies by recording customer feedback to shape operational
    improvements.
  • Collaborated with kitchen staff to ensure accurate and timely delivery of meals, resulting in higher customer satisfaction rates.
  • Assisted with training new employees on proper table setting, menu knowledge, and customer service
    techniques.
  • Maintained clean and organized dining areas, ensuring a pleasant atmosphere for guests at all times.
  • Implemented upselling techniques to boost average check size while still prioritizing guest satisfaction.

Office Manager

Appraisal One Group
06.2018 - 12.2021
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Maintain impeccable office organization to support efficiency, professionalism, and performance objectives.
  • Maintain accurate records in appraisal tracking systems
  • Oversee the bidding process, engagement, and tracking of appraisal reviews.
  • Analyze and maintain residential accurate records of appraisal data.
  • Generating detailed reports for management review.
  • Maintain filing system for records, correspondence, and other documents.
  • Provide administrative support to management team including preparing reports and presentations.
  • Collect documentation supporting qualification packages from appraisers.
  • Oversee receiving and organizing correspondence, answering, and forwarding calls and creating business
    letters and records.
  • Track invoices and payments to ensure accuracy of accounts receivable and payable information.

HR & Payroll Coordinator

University Housing
12.2017 - 08.2019
  • Verified and submitted timekeeping information for accurate and efficient payroll processing.
  • Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
  • Allocated HR resources efficiently among teams to ensure compliance goals were met.
  • Assisted in the recruitment and interviewing process by scheduling interviews, coordinating pre-employment.
    testing, and providing administrative support to hiring managers.
  • Organized and maintained personnel records including new hire paperwork and changes to employment
    status.
  • Generated and updated comprehensive reports weekly and daily using Office tools.
  • Handled administrative tasks like filing paperwork and sorting mail.
  • Maintained employee files in compliance with applicable legal requirements.
  • Assisted with the preparation of biweekly payroll reports for management review.

Education

High School Diploma -

Sauk Prairie High School
Prairie Du Sac, WI

Skills

  • Strong customer relations
  • Customer engagement
  • Teamwork and collaboration
  • Excellent interpersonal and communication skills
  • Strong background in hospitality services
  • Proficient with POS
  • Proficient in Microsoft Office
  • Strong administrative skills

Timeline

Lead Server

Gilligan's Island Bar
12.2021 - 05.2025

Office Manager

Appraisal One Group
06.2018 - 12.2021

HR & Payroll Coordinator

University Housing
12.2017 - 08.2019

High School Diploma -

Sauk Prairie High School

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