Isabel Guajardo
Milwaukee,WI
Summary
Hardworking employee enthusiastic about learning the business field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
6
6
years of professional experience
Work History
Appointment Services Representative
Medical College Of Wisconsin
10.2023 - Current
- Maintained up-to-date knowledge of industry trends, ensuring the ability to provide relevant advice to customers as needed.
- Achieved high customer satisfaction ratings by delivering empathetic support during challenging situations.
- Managed high call volumes while maintaining a professional demeanor and ensuring timely issue resolution.
Ultrasound Assistant
Froedtert Hospital
01.2022 - 10.2023
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
In Room Dining Assistant
Froedtert Hospital
07.2021 - 01.2022
- Enhanced customer satisfaction by providing efficient and friendly dining assistance.
- Delivered exceptional guest experiences through attentive service and quick response to issues.
- Managed difficult conversations with compassion and professionalism
Assistant Manager
Qdoba Mexican Eats
05.2020 - 04.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Shift Leader
Cafe Zupas
02.2018 - 05.2020
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
Education
Bachelor of Science - Business Administration
Southern New Hampshire University
10.2024
Bachelor of Science - Business Management
Milwaukee Area Technical College
Milwaukee, WI12.2022
High School Diploma -
Greenfield High School
Greenfield, WI06.2020
Skills
- Strong Work Ethic
- Customer Service
- Attention to Detail
- Excellent Communication
- Multitasking and Organization
- Computer Skills
- Team Collaboration
Timeline
Appointment Services Representative
Medical College Of Wisconsin
10.2023 - Current
Ultrasound Assistant
Froedtert Hospital
01.2022 - 10.2023
In Room Dining Assistant
Froedtert Hospital
07.2021 - 01.2022
Assistant Manager
Qdoba Mexican Eats
05.2020 - 04.2021
Shift Leader
Cafe Zupas
02.2018 - 05.2020
Bachelor of Science - Business Administration
Southern New Hampshire University
Bachelor of Science - Business Management
Milwaukee Area Technical College
High School Diploma -
Greenfield High School
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