Summary

Overview

Work History

Education

Skills

Languages

Timeline

Isabel Gutierrez

Phoenix,AZ

Summary

Dynamic professional with a proven track record in fostering community engagement and enhancing educational outcomes, notably with the City of Phoenix Public Works and Leona Group. Excelled in implementing outreach strategies and behavioral management, achieving significant improvements in client satisfaction and student progress. Skilled in bilingual customer service and public speaking, adept at building strong relationships across diverse groups.

Overview

years of professional experience

Work History

Paraprofessional/summer School Teacher

Leona Group

03.2019 - Current

Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
Fostered a positive learning environment by establishing strong rapport with students, parents, and faculty members.
Scanned during lunch/NSLP (assisted students in providing food boxes and clothing if needed for McKinney Vinto students)
Assisted SEI students (non English speakers)
During summer school worked on basic math programs with the students.

City of Phoenix Sunnyslope Family Services Center

City of Phoenix Human Services

01.2018 - 02.2019

Enhanced the quality of case management services by implementing best practices and evidence-based approaches.
Led a reception team of professionals in providing high-quality services, resulting in improved client satisfaction ratings.
Followed the City of Phoenix Human Services Department Service Model. (greeted clients, provided appointments, information and checked them in.)
Provided resources, for clients (housing, rental assistance, utility assistance, food boxes,
Excellent Customer Service Spanish and English

Community Involvement Coordinator ADEQ

State of Arizona

06.2016 - 01.2018

Established, maintained and promoted department programs among various community groups.
Coordinated educate the community on Superfund Water Quality WQARF (Water QUality Assurance Resoling Funds sites)
Implemented CAB (Community Advisory Board) meetings., worked statewide with liaisons.
Enhanced community involvement by developing and implementing comprehensive outreach strategies.
Educated civic and community groups on departmental function and various services or programs.
Facilitated town hall meetings to address pressing issues in the community, promoting open dialogue among stakeholders.
Set up legal notices on the State Website/Calendar

REIMAGINE Information Specialist

City of Phoenix Public Works

11.2007 - 06.2016

Used database to research, gather, analyze and present data.
Assisted patrons with complex research inquiries, providing expert guidance and personalized support throughout the process. Educated groups up to 600-800 at a time.
Organized up to 366 events per year partnering with other city departments as well as other community partners. (Educating on department practices, recycling and Chapter 27 ordinances for Public Works) Coordinated outreach events to promote awareness of available resources and encourage community engagement.
Identified project requirements by establishing personal rapport with potential and existing clients.
Evaluated vendor proposals for various products and services, selecting cost-effective solutions that met organizational needs while staying within budgetary constraints.
Designed and facilitated training workshops for staff members on various topics, such as Recycling and Green Waste programs, fostering a culture of continuous learning within the organization.
Resolved customer problems and complaints.
Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Confirmed appointments, communicated with clients, and updated client records.
Collected and distributed messages to team members and managers to support open communication and high customer service.
Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
Collected E Procurement SAP Shopper and payments, processed transactions and updated relevant records.
Helped office staff prepare reports and presentations for internal or client-related use.
Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Scheduled office meetings and client appointments for staff teams. To include various cities in VRP, Arizona Recycling Coalition, SWANA, APWA.
Operated multi-line telephone system to answer and direct high volume of calls.

Education

Bachelor - InterDisciplinary Studies

Arizona State University

Tempe, AZ

05-2011

Associate of Arts - Criminal Law

Maricopa Community Colleges, South Mountain Community College

Phoenix, AZ

05-2009

High School Diploma -

St Mary's High School

Phoenix, Az

05-1983