Summary
Overview
Work History
Education
Skills
Referrals
Timeline
Generic

ISABEL HAINER

Summary

Motivated professional with an engaging personality and open minded approach. Recognized for being upbeat, friendly, and proactive in anticipating customer needs for an outstanding dining experiences. Skilled in creating a welcoming atmosphere and delivering exceptional service to enhance customer satisfaction. Adept at multitasking and maintaining a positive attitude in fast-paced environments.

Overview

9
9
years of professional experience

Work History

Server

Bestia
07.2023 - Current
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.

Server

Gigi's
06.2021 - 06.2023
  • Served food and beverages promptly with focused attention to customer needs.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.

Server

Messhall Kitchen
01.2018 - 03.2020
  • Demonstrated strong multitasking skills in a fast paced, high stress environment.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders and manage bills.
  • Cultivated warm relationships with regular customers.

Host & Food Runner

Messhall Kitchen
03.2017 - 01.2018
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
  • Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
  • Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
  • Acted as a liaison between the kitchen, serving staff, and guests, ensuring clear communication for efficient service delivery.

Sales Associate

Urban Outfitters
10.2015 - 08.2016
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.

Education

High School Diploma -

Las Lomas High School
Walnut Creek, CA
01.2015

Skills

  • Strong work ethic
  • Hospitality service expertise and prioritization
  • High-volume dining
  • Multitasking abilities
  • Reliability
  • Team Player

Referrals

  • Simone Spicer, General Manager, Bestia. simone@bestiala.com
  • Al Wilmot, Owner, Gigi's. (917) 783-5061
  • Paul Quinn, General Manager, Gigi's. (646) 957-7025
  • Spencer Recor, Manager, Messhall. (213) 222-5609

Timeline

Server

Bestia
07.2023 - Current

Server

Gigi's
06.2021 - 06.2023

Server

Messhall Kitchen
01.2018 - 03.2020

Host & Food Runner

Messhall Kitchen
03.2017 - 01.2018

Sales Associate

Urban Outfitters
10.2015 - 08.2016

High School Diploma -

Las Lomas High School

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ISABEL HAINER