Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
Generic

Isabel Harms

Hinckley,MN

Summary

Adept at guest relations and multitasking, I honed my skills at Grand Casino Hinckley, mastering the versatility of working in a kitchen, making quality-driven food preparation. My hardworking nature and focus on organizational excellence have consistently enhanced guest satisfaction and operational efficiency, showcasing my ability to thrive in fast-paced environments.

Overview

4
4
years of professional experience

Work History

Housekeeper

Days Inn Hotel
Hinckley, MN
01.2025 - Current
  • Observed proper use of chemicals when cleaning various surfaces.
  • Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
  • Interacted pleasantly with clients and guests when performing daily duties.
  • Sanitized and cleaned sinks, mirrors, toilets and showers.
  • Disinfected door handles, light switches and other frequently touched objects.
  • Cleaned bathrooms, including toilets, tubs, and sinks.
  • Stocked supplies such as and coffee cups in guest rooms.
  • Inspected furniture for damage or stains in between guest stays.
  • Replaced sheets and pillowcases daily and used hospitality corners on beds to provide comfort for guests.
  • Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.

Line Cook

Grand Casino Hinckley
Hinckley, MN
12.2024 - 01.2025
  • Kept stations stocked and ready for use to maximize productivity.
  • Rotated stock to maintain freshness and reduce waste.
  • Made meals in accordance with company standards and requirements.
  • Portioned food onto plates, added garnishes and sauces and handed off to wait staff for serving.
  • Cleaned cooking and refrigeration equipment to sanitize and prevent food-borne illness.
  • Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines.
  • Executed proper techniques when preparing menu item ingredients.
  • Followed proper food handling methods and maintained correct temperature of food products.
  • Followed health and safety standards to ensure safe working environment for employees and customers alike.
  • Cooked multiple orders simultaneously during busy periods.
  • Assisted in prep work when needed.
  • Mentored and trained staff by teaching cooking skills and kitchen maintenance.
  • Set up workstations with needed ingredients, utensils and cooking equipment.

Restaurant Hostess

Grand Casino Hinckley
Hinckley, MN
04.2023 - 12.2024
  • Assisted staff by serving food and beverages or bussing tables.
  • Provided assistance to servers as needed including refilling beverages and clearing plates from tables.
  • Performed opening and closing duties such as restocking supplies and cleaning work areas.
  • Informed patrons of specialties and features.
  • Spoke with patrons to drive satisfaction with food and service.
  • Managed guest expectations by relaying information regarding hours, wait times and specials.
  • Answered phones promptly to record and confirm reservations.

Server

Sportsman's Cafe
Mora, MN
05.2022 - 03.2023
  • Accurately recorded orders on cash register and point-of-sale system.
  • Took reservations and to-go orders to streamline process for both customer and restaurant.
  • Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
  • Upheld high standards of sanitation in accordance with health department regulations.
  • Served food and beverages to patrons and immediately remedied issues with orders.
  • Checked food before serving it to customers.
  • Prepared drinks according to standard recipes.
  • Filled condiments and napkin containers during slack periods.
  • Took orders from customers accurately and in a timely manner.

Housekeeper

Izatys Resort
Milaca, MN
04.2021 - 09.2021
  • Cleaned building floors by sweeping, mopping and scrubbing.
  • Observed proper use of chemicals when cleaning various surfaces.
  • Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
  • Interacted pleasantly with clients and guests when performing daily duties.
  • Checked inventory for required supplies and made lists for needed cleaning products.
  • Sanitized and cleaned sinks, mirrors, toilets and showers.
  • Inspected guest rooms after cleaning to ensure they were presentable.
  • Assisted in laundry services including washing, drying, and folding linens.
  • Adhered to daily cleaning schedules and updated as needed based on demand.

Education

High School Diploma -

Connexus Online Academy
Minneapolis, MN
06-2024

Some College (No Degree) - Esthetics

Aveda Institute
Minneapolis, MN

Skills

  • Hardworking
  • Guest relations
  • Multitasking and organization
  • Focused and detail-oriented

Affiliations

  • Painting
  • Video and photo Editing
  • Babysitting

References

1. Tanya St John, Supervisor at Grand Casino, 320-390-0167

2. Karla Pavek, Supervisor at Grand Casino, 320-384-8031

Timeline

Housekeeper

Days Inn Hotel
01.2025 - Current

Line Cook

Grand Casino Hinckley
12.2024 - 01.2025

Restaurant Hostess

Grand Casino Hinckley
04.2023 - 12.2024

Server

Sportsman's Cafe
05.2022 - 03.2023

Housekeeper

Izatys Resort
04.2021 - 09.2021

High School Diploma -

Connexus Online Academy

Some College (No Degree) - Esthetics

Aveda Institute

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Isabel Harms