Summary
Overview
Work History
Education
Skills
Timeline
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Isabel E Henriquez

North Hills,CA

Summary

I have been a licensed Esthetician for a few months and I am thrilled to take on my esthetician journey, Prior to being licensed as an esthetician I have dedicated my positions of employment in customer service for construction companies. Therefore, my client service and organization skills are of the highest quality. My personal philosophy is rooted in empowering others and creating a positive perspective of life circumstances with a genuine and nurturing nature, combined with a professional and ambitious approach. I take pride in my patience and willing to please attitude when it comes to engaging with clients. Additionally, communication and observation are part of my skill set. I can assure that I am a quick learner and with the right training, I can take on any task that I am granted.

Overview

9
9
years of professional experience

Work History

Secretary/Personal Assistant

Pacific Home Renovation
09.2022 - 09.2023
  • Helped the company start out. Cold calls and follow ups for estimates.
  • Maintained daily report documents, memos and invoices.
  • Managed Quickbooks
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Managed filing system, entered data and completed other clerical tasks.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Maintained office supplies inventory by checking stock and ordering new supplies.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
  • Created new processes and systems for increasing customer service satisfaction
  • Demonstrated mastery of customer service call script

Office Manager

Attic Masters
07.2016 - 10.2022
  • Managed workers and Payroll.
  • Managed Material Delivery & Checkbooks
  • Answered all yelp inquiries
  • Addressed more than a few website inquires per day.
  • Freshbooks & Quickbooks Proficiency
  • Created new processes and systems for increasing customer service satisfaction
  • Created purchase orders and tracked invoices to avoid missed or delayed shipments.
  • Demonstrated mastery of customer service call script
  • Made reasonable procedure expectations to accomodate unusual requests
  • Placing follow-up calls for customers who reported job issues
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.

Office Assistant

Tega Builders
02.2015 - 09.2016
  • Prepared and edited documents to produce precise, accurate and professional communication.
  • Created purchase orders and tracked invoices to avoid missed or delayed shipments.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Managed office calendars
  • Edited and proofread documents for accuracy and completeness.
  • Managed Office calendars and made other arrangements for meetings, travel and special events
  • Answered telephone calls, took messages, and distributed messages to appropriate personnel.
  • Communicated with customers and other offices on a regular basis.
  • Planned and established office management systems, achieving enhanced organizational effectiveness and performance.
  • Answered calls on a multi- line telephone system to direct callers, provide information, and make appointments.

Education

Aesthetician

International College of Beauty Arts And Sciences
Glendale, CA
12.2022

High School Diploma -

El Camino Real Charter High School
Woodland Hills, CA
06.2013

Skills

  • Strong organizational skills
  • Accurate & Detailed
  • Energetic work attitude
  • Exceptional communication skills
  • Team player & Positive energy
  • Greeting visitors
  • Sales enablement
  • Guest Services Expertise
  • Sanitization
  • Professional Demeanor
  • Superior Attention to Detail
  • Esthetics
  • Extractions and pore cleansing
  • Aromatherapy knowledge

Timeline

Secretary/Personal Assistant

Pacific Home Renovation
09.2022 - 09.2023

Office Manager

Attic Masters
07.2016 - 10.2022

Office Assistant

Tega Builders
02.2015 - 09.2016

Aesthetician

International College of Beauty Arts And Sciences

High School Diploma -

El Camino Real Charter High School

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Isabel E Henriquez