Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Isabel Hernandez

Dallas,TX

Summary

Quality focused Store Manager skilled at providing employees clear guidelines and targeted goals to drive sustained revenue growth, team efficiency and customer loyalty. Experienced recruiting, hiring, training and motivating qualified teams to meet and exceed objectives. Motivational leader, strategic planner and analytical problem solver with demonstrated record of retail success.

Overview

9
9
years of professional experience

Work History

Store Manager

Dollar Tree
Dallas, TX
07.2021 - Current
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Monitored inventory levels and placed orders to restock shelves.
  • Developed strategies to maximize sales and profitability.
  • Established customer service standards and monitored staff compliance.
  • Resolved customer complaints in a timely manner.
  • Recruited, trained and supervised new employees.
  • Ensured compliance with safety regulations and company policies.
  • Created weekly work schedules for store personnel.
  • Trained and mentored associates to teach daily tasks and procedures.

Medical Assistant

Allergy and Immunology Associates
Dallas, TX
10.2015 - 03.2021
  • Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
  • Administered injections, medications and treatments as directed by the physician.
  • Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
  • Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
  • Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.

Education

Certified Medical Assistant - Medical Assisting

PCI Health Training Center
Dallas, TX
09-1995

High School Diploma -

Sunset High School
Dallas, TX
05-1994

Skills

  • Customer Service Management
  • Store operations oversight
  • Shift Scheduling
  • Inventory Management
  • Team Building and Leadership
  • Data Entry
  • HIPAA Compliance
  • Immunization Administration
  • CPR
  • Healthcare Software Proficiency
  • Phlebotomy

Languages

Spanish
Professional

References

References available upon request.

Timeline

Store Manager

Dollar Tree
07.2021 - Current

Medical Assistant

Allergy and Immunology Associates
10.2015 - 03.2021

Certified Medical Assistant - Medical Assisting

PCI Health Training Center

High School Diploma -

Sunset High School

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