Isabel Hernandez
Bakersfield ,CA
Summary
Dynamic and results-oriented professional with extensive experience in customer service and teamwork, notably at Straw Hat Pizza and Grille. Excelled in multitasking and organization, enhancing customer satisfaction and team efficiency. Skilled in cash handling and food preparation, demonstrating a strong ability to adapt and thrive in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Crewmember
Straw Hat Pizza and Grille
10.2023 - Current
- Worked front counter, kitchen and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Trained new team members on procedures, customer service, and sales techniques.
Randstand Temp
Dreyers Ice Cream
07.2023 - 08.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked flexible hours across night, weekend, and holiday shifts.
- Proved successful working within tight deadlines and a fast-paced environment.
Guest Service Advocate
Target
05.2022 - 05.2023
- Demonstrated empathy and active listening skills when dealing with frustrated customers, diffusing tense situations effectively.
- Maintained detailed knowledge of company products and services to provide accurate information to clients.
- Worked effectively with fellow team members to coordinate effective solutions to any question or concern.
- Performed follow-up services for dissatisfied customers.
Gameroom Attendant
CEC Entertainment
04.2021 - 02.2022
- Assisted customers with redeeming tickets or points for prizes in a friendly manner.
- Maintained game equipment, including troubleshooting and performing routine maintenance tasks.
- Enhanced customer experience by ensuring a clean and safe gaming environment.
- Boosted Game Room revenue through effective up-selling of products and services.
- Managed cash transactions accurately, ensuring proper handling of currency and balancing the register at the end of shifts.
- Facilitated smooth transitions between games by efficiently resetting equipment for new players.
- Assisted in organizing special events, creating memorable experiences for guests.
- Stocked and maintained game room tokens, cards and board games for patron convenience.
- Ensured optimal functionality of arcade machines by performing timely repairs and coordinating with technicians when necessary.
- Conducted routine rounds through game room floor to check and test games.
- Wiped down and cleaned chairs, booths and game stations to comply with sanitation requirements.
- Monitored guest behavior to ensure adherence to establishment rules, fostering a welcoming atmosphere for all patrons.
- Performed troubleshooting and routine maintenance to keep equipment in optimal working condition.
Education
Golden Valley Highschool
Bakersfield, CA2021
Skills
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Cash handling
- Flexible schedule
- Safe food handling
- Food preparation
- Heavy lifting
- Food running
- Production line work
Timeline
Crewmember
Straw Hat Pizza and Grille
10.2023 - Current
Randstand Temp
Dreyers Ice Cream
07.2023 - 08.2023
Guest Service Advocate
Target
05.2022 - 05.2023
Gameroom Attendant
CEC Entertainment
04.2021 - 02.2022
Golden Valley Highschool
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