Isabel Hernandez
Tukwila,WA
Overview
10
10
years of professional experience
Work History
MEDICAL ASSISTANT
Planned Parenthood
Marysville, WA
04.2023 - Current
- Provide compassionate, patient-centered care and clinical support in a reproductive healthcare setting.
- Perform patient intake, interviewing, rooming, clinical support, and other Medical Assistant responsibilities.
- Cross-trained in both front-office and back-office operations to support efficient clinic workflow.
- Serve as the clinic's only Spanish-speaking employee/translator, helping Spanish-speaking patients communicate effectively and comfortably.
- Support abortion-care services and utilize specialized abortion-care training and certification.
- Provide ultrasound-related clinical support and maintain ultrasound certification.
- Maintain patient confidentiality, dignity, safety, and professionalism at all times.
- Collaborate with providers, clinical staff, and leadership to ensure quality patient care.
- Adapt to changing clinic needs and take initiative to assist coworkers and maintain daily operations.
- Demonstrate strong communication, empathy, and patient advocacy when working with individuals in sensitive and sometimes stressful situations.
MEDICAL ASSISTANT / CLINICAL EXTERN
Valley Medical Center
, WA
10.2022 - 02.2023
- Completed Medical Assistant externship while gaining hands-on experience in a hospital medical-center environment.
- Provided clinical support to patients and healthcare staff within the Infectious Disease Department.
- Assisted with patient flow and daily clinical operations.
- Was trusted with responsibilities in the vaccination room, helping support vaccine services and patient flow.
- Assisted with clinical tasks while maintaining patient safety, confidentiality, and professionalism.
- Communicated with patients in a compassionate and respectful manner.
- Developed strong teamwork and clinical skills while working alongside healthcare professionals.
- Successfully transitioned from externship experience into employment at Valley Medical Center.
- Infectious Disease Department
LEAD HOST
Jack's BBQ
Seattle, WA
05.2020 - 08.2021
- Greeted and assisted customers while maintaining a professional and welcoming environment.
- Answered incoming calls and handled customer questions and concerns.
- Worked closely with management to resolve customer issues.
- Processed and accurately recorded cash and credit transactions.
- Demonstrated strong communication, customer service, multitasking, and organizational skills.
MANAGER
T-Mobile
08.2016 - 05.2021
- Managed daily store operations, including opening and closing procedures.
- Supervised, trained, and coached employees.
- Assisted with employee development and performance improvement.
- Prepared weekly training-status reports for senior leadership.
- Managed inventory and cash flow while maintaining accurate records.
- Handled customer concerns and worked to provide effective solutions.
- Developed strong leadership, communication, problem-solving, and organizational skills.
Timeline
MEDICAL ASSISTANT
Planned Parenthood
04.2023 - Current
MEDICAL ASSISTANT / CLINICAL EXTERN
Valley Medical Center
10.2022 - 02.2023
LEAD HOST
Jack's BBQ
05.2020 - 08.2021
MANAGER
T-Mobile
08.2016 - 05.2021