Isabel Hernandez Lopez
Mountlake Terrace,WA
Summary
Highly motivated and positive leader with great organizational and communication skills. Decision quality service master. Strives to provide an exceptional team member and client experience. Excellent attention to detail proven to reach goals. Ready to offer exceptional leadership and planning abilities to take on new role in high volume setting.
Overview
9
9
years of professional experience
Work History
Accountabilty Nutrition Coach
FITTheorem
04.2024 - Current
- Conducted thorough assessments of clients'' dietary habits, identifying areas for improvement and providing actionable feedback.
- Educated clients on proper exercise technique, reducing the risk of injury while maximizing workout effectiveness.
- Provided coaching about healthy lifestyle strategies.
- Instructed on proper use of equipment for safety of all members.
- Maintained up-to-date knowledge on emerging nutrition trends and research to ensure the most current and relevant information is provided to clients.
Shopping/Operations Manager
Apple Inc.
08.2022 - 01.2024
- Supervised operations staff and kept team members compliant with company policies and procedures.
- Empowered team members to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Analyzed and reported on key performance metrics to senior management.
- Facilitated smooth collaboration between departments through clear communication channels.
Lead
Apple Inc.
08.2021 - 07.2021
- Direct work by presenting coaching opportunities to managers when leading floor.
- Make sure team members are zoned right places to have positive customer and team member experience.
- Empower team members to take on new roles when opportunities arise.
- Send daily results at beginning and end of day to keep team accountable with driving results to reach quarterly goals.
- Assist with conflict management when they arise, therefore providing proper solution for customer and team member.
- Engage with team members constantly to check on their well being through ambiguous situations.
- Lead daily downloads to ensure team understands our daily business needs.
- Promote team environment that values, encourages, and supports differences.
Technical Specialist
Apple Inc
10.2015 - 07.2021
- Help customers understand troubleshooting processes.
- Demonstrate empathy and engagement with customers while working to resolve problems or respond to questions.
- Assisted customers with product selection based on stated needs.
- Made sure customers were pleased with solutions presented during Technical Support appointments.
- Multitasked when opportunities arises.
Kickboxing Instructor
Ilovekickboxing
06.2017 - 12.2019
- Promoted a safe and inclusive environment by enforcing gym policies and ensuring proper use of equipment.
- Conducted comprehensive assessments to determine individual client goals, strengths, and areas for improvement.
- Assisted clients in achieving their fitness goals through motivational coaching and targeted training sessions.
- Fostered strong client relationships through excellent communication skills, leading to positive word-of-mouth referrals.
- Boosted class participation by creating fun, challenging workout routines tailored to participants'' needs.
Education
Certification - Nutrition
NASM
03.2024
Associate of Arts - Counseling
Edmonds Community College
Lynnwood, WA06.2013
High School Diploma -
Shorewood High School
Shoreline, WA06.2007
Skills
- Ability to lead team
- Bilingual
- Ability to thrive in high level stress environments while maintaining composure
- Passion for driving results and help team/client development
- Excellent organizational and time management skills
- Ability to instill trust with clients/team members
- Communicates effectively
Timeline
Accountabilty Nutrition Coach
FITTheorem
04.2024 - Current
Shopping/Operations Manager
Apple Inc.
08.2022 - 01.2024
Lead
Apple Inc.
08.2021 - 07.2021
Kickboxing Instructor
Ilovekickboxing
06.2017 - 12.2019
Technical Specialist
Apple Inc
10.2015 - 07.2021
Certification - Nutrition
NASM
Associate of Arts - Counseling
Edmonds Community College
High School Diploma -
Shorewood High School
Similar Profiles
SAIMON ODEHSAIMON ODEH
Volunteer at NAVolunteer at NA
Adonay KfleyesusAdonay Kfleyesus
Security Command Center Operator at AmazonSecurity Command Center Operator at Amazon
Taylor GoffTaylor Goff
General Manager at Sky Zone Trampoline ParkGeneral Manager at Sky Zone Trampoline Park
Jonathan AlvarezJonathan Alvarez
System Services Representative at IBMSystem Services Representative at IBM
Blake LeamonBlake Leamon
Exercise Coach and Nutrition Coach at The Exercise CoachExercise Coach and Nutrition Coach at The Exercise Coach