Summary
Overview
Work History
Education
Skills
Timeline
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Isabel Herrera

San Diego,US

Summary

Quick-thinking Supervisor recognized for success in guiding teams and boosting performance. Practical problem-solver with excellent issue and conflict resolution skills to drive team and organizational success. Highly effective and knowledgeable in process improvement and inventory control. Priority Management Waste Reduction Staff Discipline Complex Problem-Solving Daily Transactions Review Inventory Oversight Safe Work Methods Performance Motivation Employee Presentations Resolving Complaints Following Supervisor Instructions Coffee Machinery Training and Development Supervising Employees Strategic planning.

Overview

10
10
years of professional experience

Work History

Server Trainer

Olive Garden Restaurant
09.2013 - 07.2018
  • Trained new team members on restaurant procedures, menu items, and performance strategies.
  • Instructed servers on proper techniques for taking orders, serving food and providing customer service.
  • Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
  • Taught servers to memorize menu ingredients and provide information on preparation methods.
  • Served high customer volumes during special events, nights, and weekends.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.

Bartender

Bjs Restaurants Inc
07.2017 - 08.2019
  • Served high customer volumes during special events, nights, and weekends.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Recruited and trained new bartenders and barbacks to help maintain talented team.
  • Developed new signature cocktails to support bar marketing brand and increase profits.

Shift Supervisor

Starbucks
07.2019 - 02.2023
  • Starbucks coffee co
  • San diego, California
  • Conducted regular operations and identified areas for improvement
  • Helped Baristas perfect their craft and quality
  • Mentored newly hired employees on operating equipment safety and developed training
  • Evaluated staff performance and provided coaching to address inefficiencies and improve weak areas
  • Helped meet changing demands by recommending improvements to business systems or procedures
  • Achieved results by working with staff to meet established targets
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency
  • Monitored workflow to improve employee time management and increase productivity
  • Gathered, organized and input information into digital database
  • Conducted routine inspections to check quality and compliance with established specifications
  • Educated staff on organizational mission and goals to help employees achieve success.

Virtual Customer Service Representative

North Island Credit Union Amphitheatre
03.2023 - Current
  • Assisted clients with product questions to facilitate online ordering process
  • Answered live online chats to give quick answers and solve problems faster
  • Developed and maintained knowledge of evolving products and services to accurately answer questions and make recommendations based on customer needs
  • Troubleshot and resolved online ordering issues and concerns to promote seamless ordering process for customers
  • Developed customer service processes to improve customer satisfaction
  • Generated reports and tracked customer service metrics on daily basis
  • Documented and updated customer records in [Software] to record interactions and facilitate follow-up.

Education

Bachelor of Arts - Marketing

San Diego State University
San Diego, CA
05.2018

Skills

  • Special Orders
  • Monthly Audits
  • Revenue Quotas
  • Order and Refund Processing
  • Merchandise Orders and Exchanges
  • Customer Care
  • Fraud Prevention and Detection
  • Client Relationships
  • Understanding Customer Needs
  • Microsoft Office

Timeline

Virtual Customer Service Representative

North Island Credit Union Amphitheatre
03.2023 - Current

Shift Supervisor

Starbucks
07.2019 - 02.2023

Bartender

Bjs Restaurants Inc
07.2017 - 08.2019

Server Trainer

Olive Garden Restaurant
09.2013 - 07.2018

Bachelor of Arts - Marketing

San Diego State University

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Isabel Herrera