Isabel Herrera
Phoenix,AZ
Summary
Dynamic and results-oriented professional skilled in problem-solving and collaboration, with a commitment to driving positive outcomes. Seeking to bring my expertise to a challenging new role.
Overview
8
8
years of professional experience
Work History
Patient Services, Medical Billing and Coding
Sage Primary and Palliative Care Mobile Doctors
08.2022 - Current
- Improved patient satisfaction by providing efficient and friendly service during registrations and scheduling appointments.
- Ensured HIPAA compliance by maintaining strict confidentiality of patient information while handling sensitive documents.
- Managed high call volumes by efficiently triaging incoming requests to appropriate departments or personnel.
- Reduced wait times for patients by optimizing appointment schedules and coordinating with clinical staff.
- Increased patient loyalty through timely follow-up calls and addressing inquiries or concerns.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Followed document protocols to safeguard confidentiality of patient records.
- Participated in continuing education opportunities to stay current on advancements within the field of medical billing and coding, thereby elevating the overall quality of work.
- Provided medical billing and coding duties.
- Enhanced revenue collection by accurately coding and submitting medical claims.
Appointment Scheduler
Discover Vein and Vascular
11.2021 - 08.2022
- Provided excellent customer service through attentive listening, empathetic communication, and efficient problem-solving during the scheduling process.
- Managed high call volume while maintaining professionalism and accuracy when gathering client information for appointment bookings.
- Handled complaints and questions, and re-directed calls to other team members.
- Set up appointments with interested customers according to schedule availability.
- Opened new accounts and documented personal, demographic, and payment information in system.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Performed medical records management, including filing, organizing and scanning documents.
Housekeeping and Activities Director
Scottsdale Village Square A Pacifica Senior Living Community
01.2018 - 11.2021
- Promoted exceptional quality of life for residents by innovating, organizing, and conducting entertaining and stimulating activities.
- Evaluated program effectiveness routinely, making adjustments as necessary to better meet residents'' needs.
- Encouraged social interaction among residents by designing opportunities for group projects, discussion groups, game nights, and other shared experiences.
- Developed strong relationships with local organizations to secure resources and partnerships that benefit residents'' experiences.
- Managed budget allocation for the housekeeping department, optimizing resource utilization while maintaining high-quality services.
- Developed strong working relationships with vendors, negotiating favorable terms for supply contracts and service agreements.
- Streamlined inventory management processes, reducing waste and ensuring consistent availability of necessary supplies.
- Ensured compliance with safety and sanitation regulations, maintaining a clean and hygienic establishment at all times.
- Improved overall guest satisfaction by implementing efficient housekeeping procedures and staff training programs.
- Communicated repair needs to maintenance staff.
- Placed orders for housekeeping supplies and guest toiletries.
Activities Assistant
Scottsdale Village Square A Pacifica Senior Living Community
01.2017 - 01.2018
- Supported emotional well-being of residents with personalized one-on-one interactions and attentive care during activities.
- Promoted cognitive health by designing mentally stimulating activities such as trivia games, puzzles, and memory exercises.
- Provided emotional support and companionship to improve quality of life for residents.
- Engaged residents through events, small groups, and personal attention.
- Scheduled movies, entertainment, and other special events.
- Assisted with physical therapy exercises to help residents regain strength and mobility.
Education
Medical Assistant -
Pima Medical Institute
06.2021
High School Diploma -
Gilbert High School
Gilbert, AZ05.2015
Skills
- I have had almost 2 years of customer service experience I am very organized and punctual I always have respect for my co-workers and managers and am very efficient with my time I am very outgoing and will go above and beyond to make sure a guest is satisfied with their experience
Timeline
Patient Services, Medical Billing and Coding
Sage Primary and Palliative Care Mobile Doctors
08.2022 - Current
Appointment Scheduler
Discover Vein and Vascular
11.2021 - 08.2022
Housekeeping and Activities Director
Scottsdale Village Square A Pacifica Senior Living Community
01.2018 - 11.2021
Activities Assistant
Scottsdale Village Square A Pacifica Senior Living Community
01.2017 - 01.2018
Medical Assistant -
Pima Medical Institute
High School Diploma -
Gilbert High School
Similar Profiles
Vicki NeiderVicki Neider
Office Coordinator at Sage Hospice Primary And Palliative CareOffice Coordinator at Sage Hospice Primary And Palliative Care
Adelita SaldanaAdelita Saldana
CMA/CMA/Wound Care Assistant at Health Texas Primary Care DoctorsCMA/CMA/Wound Care Assistant at Health Texas Primary Care Doctors
Belief EmadamehroBelief Emadamehro
Medical Team Leader at Primary Health Care DoctorsMedical Team Leader at Primary Health Care Doctors
Jericka HectorJericka Hector
Background Investigator at Maricopa County Adult Probation DepartmentBackground Investigator at Maricopa County Adult Probation Department
Albert MoralesAlbert Morales
Department Instructor at U-Haul InternationalDepartment Instructor at U-Haul International