Isabel Herrera

My name is Isabel Herrera, and I am a dedicated reader with a strong ability to learn quickly and ask insightful questions. My work ethic supports my rapid knowledge acquisition, enabling me to contribute effectively to any team. I have excellent organizational skills and remain calm under pressure while managing multiple tasks. I worked in a busy call center, I built trust with customers, which improved efficiency and their overall experience. I shifted from a consumer-focused service approach to a business-oriented perspective, guided by the principle that successful service relies on trust and understanding, I efficiently handled customer inquiries and collaborated with stakeholders to address logistical challenges through data use. I conduct interviews, recommend candidates for staffing, and maintain an updated candidate database to streamline order fulfillment. I participate in branch meetings to align on order fulfillment goals and guide candidates through the interview process based on their skills and availability. I also utilize CRM software to manage candidates through the vetting cycle, including drug screenings and background checks. I plan to use my proficiency in Excel, Access, and other software to drive improvements in IT processes through a data-driven approach. I am analytical, dedicated, and focused on understanding and meeting client needs. I have extensive experience in various administrative roles, including Receptionist, Office Assistant, Secretary, Clerk, and Administrative Assistant.