Summary
Overview
Work History
Education
Skills
Timeline
Generic

Isabel Herrera

Summary

Dynamic shift leader with a proven track record at Tutti Fruitti Frozen Yogurt, excelling in team leadership and problem-solving. Recognized for enhancing customer satisfaction and training staff in cash handling and POS operations. Committed to maintaining high standards of cleanliness and inventory management, fostering a positive work environment.

Overview

2
2
years of professional experience

Work History

Shift Leader

Tutti Fruitti Frozen Yogurt
03.2024 - Current
  • Supervise a team of 2-3 employees per shift, assigning tasks, monitoring performance, and ensuring consistent, high-quality service during peak and off-peak hours.
  • Personally resolve customer complaints and special requests, turning negative experiences into positive ones.
  • Opening independently and promoting how to close the store to crew members, including balancing the cash drawer, completing nightly reports, and setting up/taking down yogurt machines and prep stations.
  • Train new staff on POS systems, health and safety protocols, cleaning procedures, and customer service techniques, along with cash handling.
  • Ensure food safety and cleanliness by enforcing strict sanitation protocols.
  • Monitor topping bar and yogurt machine inventory throughout the shift; proactively restock items and communicate low inventory needs to the store manager.
  • Serve as the primary point of contact for shift coverage issues, schedule adjustments, and team concerns when the manager is off-site.

Barista

Oh My Buns
11.2024 - 12.2025
  • Prepare and serve a full menu of espresso and brewed beverages, teas, and specialty drinks with consistency, speed, and attention to quality
  • Provide warm, attentive customer service by engaging guests, making personalized recommendations, and handling orders and transactions accurately
  • Maintain a clean and organized workstation, including espresso machines, grinders, prep counters, and customer seating areas
  • Master drink recipes and café standards to ensure consistency across shifts; regularly praised by management for efficiency and accuracy during high-volume hours
  • Manage closing duties, including inventory checks, restocking supplies, and cleaning equipment to meet health code standards
  • Support team members across register, drink handling, and food prep-adapting quickly to shifting needs in a fast-paced environment
  • Assist with implementing seasonal menus and in-store promotions
  • Foster a welcoming, inclusive café environment that encourages return visits and fostering a positive community

Education

University High School
Tucson, AZ
05-2025

Skills

  • Positive attitude
  • Cash handling
  • Team leadership
  • Problem-solving
  • Time management
  • Friendly and outgoing
  • Inventory management
  • Staff training and development
  • POS system operation
  • Assigning work
  • Communication

Timeline

Barista

Oh My Buns
11.2024 - 12.2025

Shift Leader

Tutti Fruitti Frozen Yogurt
03.2024 - Current

University High School

Similar Profiles

CREATE PROFILE
Isabel Herrera