Isabel Holman
Riverside,CA
Summary
Proven track record in enhancing customer loyalty and streamlining service operations at American Honda Motor Co. Demonstrates exceptional problem-solving and critical thinking skills, alongside computer proficiency. Achieved significant improvements in customer satisfaction and team productivity, leveraging expertise in complaint handling and active listening for impactful results.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
American Honda Motor Co
09.2022 - 05.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
AdaptHealth
09.2021 - 09.2022
- Processed customer service orders promptly to increase customer satisfaction.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Part Time Manager
Burlington
04.2021 - 09.2021
- Enhanced productivity by implementing efficient time management strategies for team members.
- Collaborated with cross-functional teams to establish deadlines and ensure timely project completions.
- Facilitated conflict resolution between team members when necessary ensuring that disagreements did not negatively impact project timelines or results.
Warehouse Worker
Amazon
04.2020 - 04.2021
- Loaded, unloaded, and moved material to and from storage and production areas.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
Cashier
McDonald's
02.2017 - 10.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Colony High School
Ontario, CA05.2015
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Call center experience
- Computer Proficiency
- Complaint Handling
Timeline
Customer Service Representative
American Honda Motor Co
09.2022 - 05.2024
Customer Service Representative
AdaptHealth
09.2021 - 09.2022
Part Time Manager
Burlington
04.2021 - 09.2021
Warehouse Worker
Amazon
04.2020 - 04.2021
Cashier
McDonald's
02.2017 - 10.2019
Colony High School
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