Isabel Huerta

• Pulled Insurance policies from carrier websites and cross referenced them with previous term documents to catch any errors
• Enhanced client satisfaction by effectively addressing and resolving inquiries in timely manner.
• Managed portfolio of clients, ensuring timely delivery of services and maintaining strong professional relationships.
• Participated in training programs to stay current on industry trends and enhance skills necessary for successful client interactions.
• Coordinated with operations staff to resolve service problems and boost client satisfaction.
• Responded to carrier calls and emails to answer questions about documents and services.

• Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
• Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
• Maintained human resources regulatory compliance with local, state and federal laws.
• Customer complaints - managed 30 calls day
• Processed employee claims involving performance issues and harassment.
• Employee Records
• Ordered Office supplies

Completed following documents

• Disability forms
• Garnishes
• FMLA/ Non-FMLA leave forms
• Unemployment Forms

• Assisted in development of standard operating procedures, ensuring consistency across all tasks performed by crew.
• Trained other employees in customer service, food safety, and performance requirements.
• Taught new team members correct procedures for all areas of operations.
• Set positive example for team members by providing high-quality, efficient service.
• Greeted customers with smile and provided friendly service to professionally handle every need.
• Maintained current knowledge of all team position requirements.