Isabel Ibanez-Moran
Phoenix,AZ
Summary
Dedicated Human Resources professional in training, with over six years of experience in customer service across diverse industries. Skilled in fostering positive team dynamics, streamlining operations, and delivering exceptional customer experiences. Proven ability to adapt in fast-paced environments, manage complex client interactions, and support organizational objectives. Proficient in Microsoft Office, bilingual in English and Spanish, and equipped with strong interpersonal and problem-solving skills. Currently pursuing a Bachelor’s degree in Human Resource Management, with an expected graduation in December 2024, and committed to leveraging education and experience to drive organizational success in HR roles.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Wells Fargo
03.2021 - Current
- Provide assistance in the Spanish consumer credit card department, servicing 40-60 customers daily
- Navigate complex customer inquiries and ensure satisfaction through effective communication and problem-solving
- Ensured compliance with organizational standards
- Collaborated in a team-oriented environment, providing support to colleagues to achieve objectives while demonstrating adaptability, proactive problem-solving, and a commitment to collective success
Receptionist
Massage Envy
10.2020 - 03.2021
- Managed member scheduling and coordinated appointments to ensure seamless operations
- Promoted and sold memberships, consistently achieving or exceeding sales targets
- Maintained a clean and welcoming environment, contributing to a positive client experience
Account Manager/Specialist
Discover Financial Services
11.2019 - 10.2020
- Managed credit card accounts, facilitating payments and balance transfers
- Promoted to Account Specialist, handling diverse call channels including disputes, cash advances, and account maintenance
- Delivered outstanding customer service in a fast-paced call center environment
Barista
Starbucks
09.2018 - 11.2019
- Fostered relationships with regular customers and contributed to a supportive team atmosphere
- Managed cash transactions and maintained cleanliness and organization during opening and closing shifts
- Gained experience in high-volume customer interactions, effectively managing peak periods
- Developed skills in crafting signature beverages and maintaining a high-paced work environment
- Collaborated with a team of baristas to streamline operations and enhance service efficiency
Education
Bachelor of Science - Human Resource Management
Grand Canyon University
12.2024
Associates - Business Administration
Paradise Valley Community College
05.2022
Skills
- Microsoft Office (Word, Excel, and PowerPoint)
- Human Resources Management
- Customer relations
- Communication and interpersonal skills
Timeline
Customer Service Representative
Wells Fargo
03.2021 - Current
Receptionist
Massage Envy
10.2020 - 03.2021
Account Manager/Specialist
Discover Financial Services
11.2019 - 10.2020
Barista
Starbucks
09.2018 - 11.2019
Bachelor of Science - Human Resource Management
Grand Canyon University
Associates - Business Administration
Paradise Valley Community College
Similar Profiles
PATRICIA M. SCHERERPATRICIA M. SCHERER
Regional Bank Private Banker II at Wells Fargo Bank / Wells Fargo AdvisorsRegional Bank Private Banker II at Wells Fargo Bank / Wells Fargo Advisors
Andrew S. HollenbachAndrew S. Hollenbach
Collateral Valuation Analysis at Wells Fargo Home Mortgage and Wells Fargo Bank NACollateral Valuation Analysis at Wells Fargo Home Mortgage and Wells Fargo Bank NA
Laxmikanth ChittampallyLaxmikanth Chittampally
Senior Operational Processor at Wells Fargo India Solution PVT Ltd, Wells FargoSenior Operational Processor at Wells Fargo India Solution PVT Ltd, Wells Fargo
Mayank OberoiMayank Oberoi
Financial Accounting Associate/ Alteryx SME at Wells Fargo International Solutions Private LTD (Wells Fargo)Financial Accounting Associate/ Alteryx SME at Wells Fargo International Solutions Private LTD (Wells Fargo)
Alexandra BerryAlexandra Berry
Service Coordinator at Presidential Pools, Spas & PatioService Coordinator at Presidential Pools, Spas & Patio