Summary
Overview
Work History
Education
Skills
Professionalaffiliationsadditionalinformation
Freelanceexperience
Trainingcourseworkcertification
Achievementsandawards
Accomplishments
References
Timeline
Generic

Isabel Jaiye-Aboderin

Buford,GA

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

10
10
years of professional experience

Work History

Social Media Marketing Specialist

Geli Collection
Atlanta, GA
01.2021 - Current
  • Interact with customers directly through social media outlets to answer questions or concerns quickly.
  • Develop and implement successful social media strategies across multiple platforms.
  • Collaborate with other departments to integrate efforts of marketing team members into larger company objectives.
  • Design creative visuals for use in organic posts and ads to increase engagement rates.
  • Build relationships with influencers, and leverage them for promotional purposes.
  • Identify areas of improvement and make recommendations for optimizing future campaigns.
  • Manage paid advertising campaigns across various platforms, such as Google Ads and Facebook Ads Manager.
  • Create, curate, and manage all published content.
  • Conduct research on current benchmark trends and audience preferences.
  • Manage daily presence in social networking sites, including Facebook, Twitter, and Instagram.
  • Generate leads through social media activities, such as contests and promotions.
  • Organize events to increase brand awareness online.
  • Engage positively with the online community to glean insights and capitalize on learning opportunities.

Head of Photograhy Department

Adiva Networks
Atlanta/New York, GA/NY
08.2014 - Current
  • Manages photography equipment.
  • Oversees all photo shoot sessions.
  • Leads operational performance of the studio.
  • Directly manage customers during photo shoot sessions.
  • Champions a customer-centric culture and owns customer experience in the studio operations.
  • Develops and maintains profitable partnerships with other lines of business.
  • Assists in the development of short and long-term strategic planning goals for assigned area.
  • Acts as the primary point of contact and key advisor for the client.
  • Meets with existing customers and prospects through personal calling efforts and other contacts to discuss business needs.
  • Promotes high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Contributes innovative ideas and solutions to enhance team performance and outcomes.
  • Prioritizes and organizes tasks to efficiently accomplish service goals.
  • Collaborates closely with team members to achieve project objectives and meet deadlines.
  • Assists with customer requests and answers questions to improve satisfaction.
  • Provides excellent service and attention to customers when face-to-face or through phone conversations.

Customer Service Representative

ADIVA Networks
New York, NY
08.2017 - 09.2024
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Developed strong customer relationships to encourage repeat business.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.
  • Promoted available products and services to customers during service, account management and order calls.
  • Assisted customers with price checks, lifting heavy items and addressing other inquiries.

Photographer

Cady Studios
Johns Creek, GA
07.2023 - 02.2024
  • Provided concierge-level service to our studio and school customers.
  • Exhibited strong soft skills in delivering a positive, unforgettable experience for each customer.
  • Used CADY-owned photography equipment and trained expertise to capture CADY-standard quality photos.
  • Traveled as needed for events or specific session types, as assigned within a variable scheduling model.
  • Followed internal procedures and processes to ensure accurate and timely processing of images.
  • Tested equipment and analyzed event or session details prior to use to prepare for successful execution of the event or session.

  • Participated in ongoing training as per individual, team, or business-specific needs.
  • Transported Cady photography equipment to event locations as needed.
  • Collaborated with team members to uphold a supportive and cooperative work environment, contributing to a positive work team culture.
  • Set up lighting equipment and adjust camera settings to capture desired images.
  • Maintained photography equipment, including cameras, lenses, lighting gear, and tripods.

Food and Beverage Cashier

Madison Square Garden
New York, NY
12.2019 - 03.2020
  • Operated cash register and cashed out guests effectively.
  • Welcomed every guest seen at the Garden and smiled at all times.
  • Attended to guests who had complaints and concerns about their orders, and made sure the guest was 100% satisfied.
  • Promoted guest satisfaction through personal interaction.
  • Politely asked guest for ID when purchasing alcoholic beverages.
  • Helped fellow coworkers, if and when necessary.
  • Always ensured that all guests are comfortable.
  • Assisted customers with their orders, answered questions about menu items, and took accurate payment information.
  • Stocked shelves with merchandise prior to opening store each day.
  • Processed refunds and exchanges according to company policies while maintaining high customer satisfaction ratings.
  • Greeted customers promptly and responded to questions.
  • Processed customer payments quickly and returned exact change and receipts.

In-Store Employee

Papa Johns
Bowie, MD
10.2017 - 12.2017
  • Handled incoming and outgoing calls.
  • Managed phone call orders and online orders on the computer.
  • Attended to customers' orders made via phone call.
  • Directly attended to in-store customers and took their orders.
  • Operated the computer for customers' orders.
  • Operated cash register and cashed out customers during in-store pickup.
  • Assisted other departments, i.e. Aided with pizza box folding, slicing pizzas, and maintenance of the store.
  • Purchased supplies for the store.

Education

Digital Filmmaking

Digital Film Academy
New York, NY
12-2019

High School Diploma -

North Gwinnett High School
Atlanta, GA
05.2017

Skills

  • Persuasive Communication Skills
  • Expert Photographer
  • Extremely Goal Oriented
  • Excellent Customer Service Skills
  • Extremely Punctual
  • Skilled Customer Relationship Building
  • Exceptional competence in establishing and achieving personal and business goals
  • Highly developed communication skills, written communication and editorial skills
  • Strong sense of identifying and capturing opportunities based on abilities to evaluate motivations
  • Very articulate, personable, and professional
  • Dedicated, self-driven, focused, and results oriented
  • Expert in knowledge and use of Computers and Cash registers
  • Expert knowledge of English grammar, editorial skills, persuasive writing and editing
  • Outstanding interpersonal and customer service skills, including the ability to work effectively, independently, and in a team or collaborative environment
  • Works with peers, clients and customers to secure information, assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services with exceptional service
  • Excellent oral and written communication skills and demonstrated ability to satisfy customers needs
  • Sets well-defined and realistic personal goals; displays a high level of initiative, effort, and commitment towards completing assignments in a timely manner; is motivated to achieve; demonstrates responsible behavior
  • Shows understanding, professionalism, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; relates well to people from varied backgrounds and different situations; positively contributing to a team effort; is sensitive to cultural diversity, race, gender, disabilities, and other individual differences
  • Social Media Strategy
  • Social Media and Promotions

Professionalaffiliationsadditionalinformation

Queens High School of Teaching (NYC, NY) - Vocal Techniques for Emerging Talent - Performed for private functions for charity events, community outreach, cultural diversity, and high value charitable donors in New York City.

Freelanceexperience

  • Index Two Studios, Head of Photograhy Department, Atlanta, GA, 08/01/14, Present, Manage photography equipment., Oversees all photoshoot sessions., Leads operational performance of studio., Directly manage customers during photoshoot sessions., Champions a customer centric culture and owns customer experience in the studio operations., Develops and maintains profitable partnerships with other lines of business., Assists in the development of short and long term strategic planning goals for assigned area., Acts as the primary point of contact and key advisor for the client.
  • Adiva Networks, Head of Photograhy Department, Atlanta, GA, 08/01/14, Present

Trainingcourseworkcertification

  • Photography for the Aspiring Photo Journalist
  • Music Technology in the Modern Era
  • Expert Techniques Applying Paint and Sketch in the Modern Era
  • Highly proficient computer skills (Microsoft, Adobe Professional, PeopleSoft, Microsoft Project, PowerPoint, Excel, Work, Access)
  • Maintaining Positive Employee Relations
  • Conflict Resolution

Achievementsandawards

  • Scholastic Honor Art and Writing - National Gold Medal
  • Scholastic Honor Art and Writing - Regional Gold Medal
  • Honorable Mention for Photo Journalism Excellence

Accomplishments

Scholastic Honor Art and Writing – National Gold Medal Scholastic Honor Art and Writing – Regional Gold Medal

Honorable Mention for Photo Journalism Excellence

References

References available upon request.

Timeline

Photographer

Cady Studios
07.2023 - 02.2024

Social Media Marketing Specialist

Geli Collection
01.2021 - Current

Food and Beverage Cashier

Madison Square Garden
12.2019 - 03.2020

In-Store Employee

Papa Johns
10.2017 - 12.2017

Customer Service Representative

ADIVA Networks
08.2017 - 09.2024

Head of Photograhy Department

Adiva Networks
08.2014 - Current

Digital Filmmaking

Digital Film Academy

High School Diploma -

North Gwinnett High School
Isabel Jaiye-Aboderin