Isabel Jones
Philadelphia,PA
Summary
Dynamic leader with a proven track record at Jefferson Health Abington, adept in healthcare management and fostering staff development. Spearheaded process optimizations, enhancing patient satisfaction and department efficiency. Skilled in revenue cycle management and effective communication, I significantly reduced denial rates. Committed to continuous improvement and team empowerment, I excel in multitasking and problem-solving.
Healthcare professional with comprehensive background in patient access and management. Successfully improved patient intake processes and enhanced operational efficiency. Known for fostering collaborative team environments and consistently achieving organizational goals. Expertise in conflict resolution and process improvement.
Confident Patient Access Manager promoting effective communication, relationship building and time management skills. Offering [Number] years of expertise in patient support roles. Driven and talented leader with aptitude for teamwork.
Offering strong foundation in healthcare administration and passion for patient-centered care, eager to learn and develop in this environment. Contributes to effective patient access processes and has knack for problem-solving and communication. Ready to use and develop organizational and leadership skills in [Desired Position] role.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
27
27
years of professional experience
Work History
Patient Access Di
Jefferson Health Abington
10.2019 - 07.2024
- Promoted a culture of continuous improvement, leading numerous process optimization initiatives that improved overall department efficiency.
- Served as the primary liaison between Patient Access and other hospital departments, facilitating effective cross-functional collaboration.
- Established key performance indicators, monitoring progress and implementing corrective actions when necessary.
- Conducted regular performance evaluations for staff members, providing constructive feedback and identifying opportunities for growth or skill development.
- Enhanced staff productivity by implementing efficient scheduling and workload distribution strategies.
- Increased employee engagement through regular communication, feedback sessions, and recognition programs.
- Improved patient satisfaction by streamlining registration processes and reducing wait times.
- Developed comprehensive training programs for new hires, fostering a knowledgeable and high-performing team.
- Implemented best practices in revenue cycle management to maximize reimbursements while minimizing denials and writeoffs.
- Managed budgetary responsibilities, consistently delivering on financial targets while maintaining high-quality services.
- Reduced denied claims by ensuring thorough insurance verification and pre-authorization procedures were followed by staff members.
- Managed a diverse team of Patient Access professionals, fostering an inclusive and supportive work environment that promoted collaboration and high-quality service delivery.
- Trained and mentored new employees in registration department, answered questions and provided insight on patient services.
- Educated all registration staff personnel regarding updates and changes to job positions.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
Patient Access Manager
Jefferson Health Abington
09.2005 - 07.2019
- Trained and mentored new employees in registration department, answered questions and provided insight on patient services.
- Observed all facility rules and regulations regarding patient data to promote confidentiality and integrity.
- Researched and implemented new Medicaid plans, which helped to reduce number of denials by [Number]%.
- Educated all registration staff personnel regarding updates and changes to job positions.
- Evaluated workflow efficiency regularly, implementing process improvements as needed to meet changing demands on the healthcare system effectively.
- Fostered an inclusive work environment by promoting open communication channels and encouraging collaboration among team members.
- Oversaw budget planning and management for the Patient Access department, optimizing resources while maintaining quality standards.
- Conducted regular performance evaluations of team members, identifying areas for improvement and providing constructive feedback for professional growth.
- Coordinated staffing schedules to ensure optimal coverage during peak times.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
Billing Services Coordinator
Holy Redeemer Hospital
02.2001 - 09.2005
- Provided exceptional customer service by promptly addressing client inquiries and resolving disputes, contributing to high levels of client satisfaction.
- Streamlined billing processes by implementing new software and procedures, increasing efficiency and reducing errors.
- Maintained detailed records of billing activities, providing transparency and facilitating accurate financial reporting.
- Collaborated with the sales team to create accurate quotes for prospective clients based on their needs assessment.
- Reconciled account discrepancies through careful investigation and documentation, ensuring accurate financial records were maintained at all times.
- Trained new team members on billing systems and protocols, ensuring consistency in practices across the department.
- Supported the implementation of electronic billing systems, reducing paper waste and improving overall efficiency.
Office Manager
Dr. Nunja Jenny Chi, M.D
05.1998 - 02.2001
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Managed daily administrative tasks to ensure smooth operations within the medical office environment.
- Maintained strict confidentiality of sensitive patient information, adhering to HIPAA guidelines and safeguarding against potential data breaches.
- Assisted physicians with clinical documentation to ensure complete and accurate records for each patient visit.
- Addressed and remedied all patient or team member issues.
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
Medical Case Coordinator
Hahnemann Hospital
05.1997 - 05.1998
- Ensured accurate documentation of patient information, maintaining confidentiality and compliance with HIPAA regulations.
- Coordinated the transition of patients between healthcare settings, ensuring seamless continuity of care.
- Facilitated timely referrals to specialists, optimizing patients'' access to appropriate care services.
- Set and updated staff schedules, delegated assignments and monitored performance.
Education
Medical Assistant / Management -
McCarrie School of Health Sciences & Technology
512 S. Broad Street, Philadelphia PA 19146Skills
- Healthcare management
- Staff development
- Revenue cycle management
- Patient satisfaction
- Effective written and verbal communication
- Effective problem solving
- Team management
- Insurance verification
- Admissions processes
- Strong leadership
- New staff training
- Program development participation
Languages
Spanish
Native or Bilingual
Timeline
Patient Access Di
Jefferson Health Abington
10.2019 - 07.2024
Patient Access Manager
Jefferson Health Abington
09.2005 - 07.2019
Billing Services Coordinator
Holy Redeemer Hospital
02.2001 - 09.2005
Office Manager
Dr. Nunja Jenny Chi, M.D
05.1998 - 02.2001
Medical Case Coordinator
Hahnemann Hospital
05.1997 - 05.1998
Medical Assistant / Management -
McCarrie School of Health Sciences & Technology
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