Summary
Overview
Work History
Education
Skills
Timeline
Generic

Isabel Juanes

Plainview

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

10
10
years of professional experience

Work History

Patient Service Specialist-Dental

RHN Medical Dental Group
02.2021 - Current
  • Improved patient satisfaction by providing efficient and friendly service during check-ins, registrations, and scheduling appointments.
  • Ensured HIPAA compliance by maintaining strict confidentiality of patient information while handling sensitive documents.
  • Adapted quickly to changing policies or procedural updates within the clinic, maintaining consistent levels of efficiency and accuracy in daily tasks.
  • Managed high call volumes by efficiently triaging incoming requests to appropriate departments or personnel.
  • Increased patient loyalty through timely follow-up calls and addressing inquiries or concerns.
  • Facilitated communication between patients and healthcare providers, ensuring clear understanding of treatment plans and expectations.
  • Streamlined insurance verification processes for faster resolution of billing issues, resulting in increased revenue collection.
  • Performed patient scheduling and registration functions to serve as initial contact point for dental office visits.
  • Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
  • Addressed bad debts in line with set protocols.
  • Verified patient insurance eligibility and entered patient information into system.
  • Processed payments using cash and credit cards, maintaining accurate records of transactions.
  • Greeted and assisted patients with check-in procedures.

Patient Service Specialist-Medical

RHN Medical Dental Group
10.2013 - 02.2021
  • Improved patient satisfaction by providing efficient and friendly service during check-ins, registrations, and scheduling appointments.
  • Ensured HIPAA compliance by maintaining strict confidentiality of patient information while handling sensitive documents.
  • Streamlined insurance verification processes for faster resolution of billing issues, resulting in increased revenue collection.
  • Answered incoming calls, scheduled appointments and filed medical records.
  • Verified patient insurance eligibility and entered patient information into system.
  • Processed payments using cash and credit cards, maintaining accurate records of transactions.
  • Greeted and assisted patients with check-in procedures.
  • Managed high call volumes by efficiently triaging incoming requests to appropriate departments or personnel.
  • Educated patients on available resources such as financial assistance programs or support groups related to their specific medical conditions.
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
  • Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
  • Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
  • Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
  • Addressed bad debts in line with set protocols.

Education

No Degree - Medical Office Specialist

American Commercial College
Lubbock, TX
06.2004

GED -

Plainview High School
Plainview, TX
05.2004

Skills

  • Appointment Scheduling
  • Patient confidentiality
  • Healthcare Systems Knowledge
  • Insurance Verification
  • Cross-cultural sensitivity
  • Medical Terminology
  • HIPAA Compliance
  • Customer Service
  • Patient Registration
  • Medical Billing
  • Multitasking and Organization
  • Money Handling
  • Patient check-in
  • Phone and Email Etiquette
  • Insurance Billing
  • Payment Processing
  • Medical insurance
  • 50 WPM Typing Speed
  • Bilingual English/Spanich

Timeline

Patient Service Specialist-Dental

RHN Medical Dental Group
02.2021 - Current

Patient Service Specialist-Medical

RHN Medical Dental Group
10.2013 - 02.2021

No Degree - Medical Office Specialist

American Commercial College

GED -

Plainview High School

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Isabel Juanes