Isabel Keane
Gainesville,FL
Summary
Hardworking and personable employee with a strong background in building relationships and managing time effectively in high pressure restaurant settings. Experienced in delivering exceptional service to diverse groups, ensuring accuracy, efficiency, and a positive guest experience. Committed to meeting customer needs, ensuring satisfaction, and encouraging repeat business through outstanding service and a welcoming demeanor.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Server
Mr and Mrs Crab
Gainesville, FL
01.2024 - Current
- As a server at this establishment, I managed multiple tables simultaneously, enhancing my multitasking abilities in a fast-paced environment.
- Delivered exceptional customer service by effectively communicating menu options, and providing personalized recommendations.
- Collaborated with team members to maintain a smooth working environment, and provide ideal guest experiences.
- Ensured prompt and respectful service by inspecting food for quality, maintaining a clean and welcoming dining area, and addressing guests inquiries and concerns professionally.
- Handled payments accurately and efficiently, contributing to overall guest satisfaction and customer return.
Server
Thirsty Turtle
Fort Pierce, FL
12.2022 - 08.2023
- Welcomed guests with a friendly vibe, took orders quickly and accurately, and made sure they had everything they needed to enjoy their meal.
- Stayed on top of things by keeping drinks refilled, and clearing tables fast to keep the space clean and organized.
- Worked closely with teammates and the kitchen to ensure orders came out smoothly and on time.
- Handled customer questions and concerns with a positive attitude, keeping everyone happy, and ensuring they left wanting to come back.
Server Assistant
The Fort Steakhouse
Fort Pierce, FL
01.2022 - 08.2023
- Gained a solid foundation in the restaurant industry by supporting servers and learning the essentials of exceptional customer service.
- Prepped and maintained tables for seamless service, ensuring a polished and welcoming environment for guests.
- Assisted with food and drink delivery, building strong teamwork and time management skills in a high end dining setting.
- Thrived in a fast-paced environment, staying organized and adaptable while anticipating both guest and team needs.
Team Member
Chick-fil-A
Fort Pierce, FL
01.2021 - 08.2021
- Took on multiple roles, including taking orders, handling payments, and keeping the work environment clean and organized.
- Learned to excel in a fast-paced setting while staying focused on accuracy, and providing top notch customer service.
- Developed strong communication and multitasking skills by managing high volume shifts, and ensuring every guest felt valued.
- Gained experience in working as part of a team to maintain efficiency and uphold the company’s reputation for exceptional service.
Education
Associate of Arts - Undecided
Santa Fe College
Gainesville, FLSkills
- Exceptional customer service with a focus on creating positive guest experiences
- Strong multitasking abilities, managing high pressure situations with ease
- Clear and professional communication with guests and team members
- Familiarity with upselling techniques
- Adaptable and quick learner
- Experienced in handling cash and processing payments
- Excellent teamwork and collaboration skills to maintain smooth operations during busy shifts
- Detail oriented approach to ensure accuracy and quality in service delivery
- Energetic and personable, fostering a welcoming and enjoyable atmosphere for guests
Certification
- Food Safe Certified
Timeline
Server
Mr and Mrs Crab
01.2024 - Current
Server
Thirsty Turtle
12.2022 - 08.2023
Server Assistant
The Fort Steakhouse
01.2022 - 08.2023
Team Member
Chick-fil-A
01.2021 - 08.2021
Associate of Arts - Undecided
Santa Fe College
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