Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Isabel Kennedy

Isabel Kennedy

Jacksonville

Summary

Dynamic professional with extensive experience in customer service and team leadership at Adventure Landing Jacksonville Beach. Proven ability to enhance guest satisfaction through effective conflict resolution and safety compliance. Skilled in event coordination and inventory management, consistently ensuring operational efficiency and a positive experience for all patrons.

Overview

6
6
years of professional experience

Work History

Gameroom Supervisor

Adventure Landing Jacksonville Beach
Jacksonville
06.2023 - Current
  • Supervised team operations to ensure safety and efficiency of amusement attractions.
  • Trained new staff on operational procedures and customer service standards.
  • Monitored guest experiences to maintain high service quality and satisfaction levels.
  • Implemented safety protocols for rides and attractions to comply with regulations.
  • Resolved customer complaints promptly to enhance guest experiences at the park.
  • Conducted regular inspections of equipment to ensure proper functioning and safety compliance.
  • Provided guidance and direction to subordinates regarding job duties and responsibilities.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction.
  • Trained new employees on company policies and procedures.
  • Developed strategies to improve team performance and productivity.
  • Monitored game room activities to ensure a safe and enjoyable environment.
  • Assisted customers with game selections and provided equipment support.
  • Maintained cleanliness and organization of gaming areas and equipment.
  • Set up and tested gaming machines for proper functionality and performance.
  • Verified that all gaming machines were operational before opening hours.

Balloon Artist

Charlene Arnold
Jacksonville
05.2023 - 04.2025
  • Created custom balloon sculptures for various events and parties.
  • Collaborated with clients to design unique balloon decorations.
  • Set up and dismantled balloon displays at venues.
  • Assembled balloon bouquets and centerpieces for different types of events.
  • Cleaned up any messes created by the installation of decorations after events had concluded.
  • Inflated balloons with a hand pump or electric air compressor.
  • Organized balloons in various colors and sizes according to customer requests.
  • Met tight schedules and deadlines for illustration projects.
  • Developed thorough understanding of pipelines and art integration.

Ticket Salesperson

Seacoast Charter Academy
Jacksonville
03.2020 - 03.2025
  • Processed customer ticket orders efficiently and accurately.
  • Assisted customers with ticket selection and event information.
  • Managed ticket inventory, ensuring availability for events.
  • Maintained a clean and organized sales environment for optimal customer experience.
  • Maintained accurate records of all transactions related to ticket sales.
  • Answered customer inquiries regarding ticket availability, pricing, seating options.

Concession Stand Volunteer

Seacoast Christian Academy
Jacksonville
10.2022 - 02.2023
  • Operated concession stand during events, providing snacks and drinks to attendees.
  • Managed cash register, processing transactions accurately and efficiently.
  • Assisted in inventory management, ensuring adequate stock of supplies for events.
  • Collaborated with team members to maintain cleanliness and organization of the stand.
  • Set up and dismantled concession equipment before and after events smoothly.
  • Followed health and safety guidelines to ensure safe food handling practices.
  • Greeted customers and answered questions regarding menu items.
  • Operated cash register to process customer orders accurately and efficiently.

Ticket Sales Volunteer

Seacoast Christian Academy
Jacksonville
10.2021 - 02.2023
  • Assisted in organizing sales events and community outreach programs.
  • Promoted a positive image of the organization during community events.
  • Coordinated logistics for sales activities, ensuring smooth execution and setup.
  • Processed customer transactions accurately and efficiently at a fast-paced retail environment.
  • Maintained clean and organized checkout area to enhance customer experience.
  • Operated cash register efficiently and accurately, processed payments by cash, credit card, automatic debit.

Education

High School Diploma -

Terry Parker Sr Highschool
Jacksonville, FL
05-2025

Skills

  • Customer service
  • Team leadership
  • Event coordination
  • Inventory management
  • Conflict resolution
  • Time management
  • Safety compliance
  • Equipment maintenance
  • Effective communication
  • Attention to detail
  • Team building
  • Staff management
  • Analytical thinking
  • Negotiation
  • Decision-making
  • Multitasking Abilities
  • Teamwork and collaboration
  • Safety protocols
  • Cash handling
  • Order taking

Languages

Spanish
Limited

Timeline

Gameroom Supervisor

Adventure Landing Jacksonville Beach
06.2023 - Current

Balloon Artist

Charlene Arnold
05.2023 - 04.2025

Concession Stand Volunteer

Seacoast Christian Academy
10.2022 - 02.2023

Ticket Sales Volunteer

Seacoast Christian Academy
10.2021 - 02.2023

Ticket Salesperson

Seacoast Charter Academy
03.2020 - 03.2025

High School Diploma -

Terry Parker Sr Highschool

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