Isabel Leguizamo
Plano
Summary
Service-oriented professional with extensive experience delivering customer service in high-volume environments. Demonstrates ability to maintain a calm, professional demeanor and responding effectively to emergency situations. Recognized for being team-focused, possessing strong interpersonal abilities, and a commitment to ensuring the safety, comfort, and satisfaction of diverse clientele. Eager to leverage customer service expertise, emergency preparedness training, and medical knowledge to provide a safe, welcoming, and memorable travel experience as a Flight Attendant.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Montessori Director
Kids USA Montessori
8890 Meadow Hill Dr
05.2025 - 03.2026
- Established a twenty-four hour communication line with parents that heightened customer satisfaction and trust.
- Managed and enhanced training skills, recruitment, and staff support for 25 teachers.
- Ensured all daily operations ran smoothly for a licensed child care facility with a capacity of 348 children.
- Streamlined and managed the annual budget by leveraging supply cost, staff scheduling, and enrollment.
Assistant Manager
Kids USA Montessori
Plano, TX
08.2022 - 05.2025
- Supporting customer satisfaction ensuring daily client request were met, staff support, and open communication.
- Effectively resolved delicate customer complications and staff escalations by promoting on-the-spot resolutions, encouraging higher customer satisfaction, trust, and staff retention.
- Led in enhancing staff training workshops focusing on medical preparedness, emergency awareness, and reduction in customer wait times.
Receptionist
Le Paws Grooming
Plano, TX
06.2020 - 05.2021
- Greeted on average 45+ clients, maintaining an inviting and warm atmosphere with high volume customer presence.
- Primary liaison between client and internal department, ensuring detailed and accurate instructions exceeding customer satisfaction.
- Successfully de-escalated billing challenges or dissatisfied customers with helpful and on the spot resolutions.
Education
Nursing
Collin County Community College
Plano, TXHigh School Diploma -
Plano West Senior High School
Plano, TX05.2021
Skills
- Conflict resolution
- Bilingual (Spanish & English)
- Emergency and Safety response awareness
- Communication
- Adaptability
- Decision making
- Managing Groups
- Family Relations
Certification
- CPR and First Aid
Timeline
Montessori Director
Kids USA Montessori
05.2025 - 03.2026
Assistant Manager
Kids USA Montessori
08.2022 - 05.2025
Receptionist
Le Paws Grooming
06.2020 - 05.2021
Nursing
Collin County Community College
High School Diploma -
Plano West Senior High School