Isabel Leon
Rockville,MD
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
5
5
years of professional experience
Work History
Senior Assistant Store Manager
SKECHERS Retail
02.2024 - Current
- Established strong vendor relationships for timely delivery of products, reducing stockouts and improving customer satisfaction.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Implemented theft prevention policies to minimize potential stock loss.
- Trained and guided team members to maintain high productivity and performance metrics.
- Stockroom organization (size, box color and model).
Floor Leader
Clarks
11.2019 - 04.2020
- Supervised a team of sales associates and provided ongoing coaching and feedback to ensure excellent customer service
- Responsible for opening and closing procedures, including cash handling and security protocols
- Conducted daily huddles to communicate sales goals, promotions, and other relevant information to the team
- Maintained visual merchandising standards to enhance the overall appearance of the store and drive sales
- Assisted in inventory management, including receiving shipments, stock replenishment, and conducting regular stock checks
- Resolved customer complaints and inquiries in a professional and timely manner
- Assisted in the recruitment and training of new team members.
Senior Assistant Store Manager
Skechers Warehouse
10.2023 - 02.2024
- New store procedures, such as carrying out marketing, displays and training of new employees.
- Maintained visual merchandising standards, resulting in an appealing shopping experience for customers.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Assistant Store Manager
SKECHERS Factory Outlet
09.2019 - 10.2023
- Assist the Store Manager in daily operations, including staffing, training, and performance management
- Drive sales and meet financial targets through effective merchandising strategies and sales initiatives
- Ensure a high level of customer satisfaction by providing exceptional service and resolving customer issues promptly
- Manage inventory levels and conduct regular inventory audits to minimize shrinkage and ensure accuracy
- Implement operational policies and procedures to optimize efficiency and streamline workflow
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Sales Associate
SKECHERS Factory Outlet
04.2019 - 09.2019
- Recommended complementary purchases to customers, increasing revenue.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Education
High School Diploma -
Western High School
Davie, FL05.2019
Skills
- Excellent leadership and team management abilities
- Strong communication and interpersonal skills
- Proven track record of meeting and exceeding sales targets
- Proficient in inventory management and retail operations
- Ability to multitask and prioritize in a fast-paced environment
- Knowledge of POS systems and basic accounting principles
- Customer-focused with a passion for delivering exceptional service
- Reported payroll utilizing ADP, Kronos and employee benefits
- Employee Scheduling
Languages
Spanish
Native or Bilingual
Timeline
Senior Assistant Store Manager
SKECHERS Retail
02.2024 - Current
Senior Assistant Store Manager
Skechers Warehouse
10.2023 - 02.2024
Floor Leader
Clarks
11.2019 - 04.2020
Assistant Store Manager
SKECHERS Factory Outlet
09.2019 - 10.2023
Sales Associate
SKECHERS Factory Outlet
04.2019 - 09.2019
High School Diploma -
Western High School
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