Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Isabel Lepe

Dana Point,CA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Bring forth a motivated attitude and a variety of powerful skills.

Overview

5
5
years of professional experience

Work History

Assistant Store Manager

Uhaul Moving And Storage
03.2022 - Current
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Developed and maintained strong relationships with vendors to facilitate timely product delivery.

Private Caregiver

Cindy Casey
01.2022 - 06.2023
  • Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Monitored progress and documented patient health status changes to keep care team updated.
  • Assisted patients with self-administered medications.
  • Provided safe mobility support to help patients move around personal and public spaces.

Customer Service Representative

Litigation Group
03.2021 - 03.2022
  • Handled customer inquiries and suggestions courteously and professionally.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Tracked customer service cases and updated service software with customer information.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Exhibited high energy and professionalism when dealing with clients and staff.

Server

Watermark
03.2018 - 03.2021
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Seated customers in timely manner by managing reservations and waitlists skillfully.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

Education

Associate of Science - Diagnostic Medical Sonography

Orange Coast College
Costa Mesa, CA
10.2024

Skills

  • Customer Service
  • Sales and Marketing
  • Quality Control
  • Retail Sales Customer Service
  • Senior Leadership Support
  • Active Listening
  • Guest Satisfaction
  • Operational Efficiency
  • Verbal and Written Communication

Languages

Spanish
Native or Bilingual

Timeline

Assistant Store Manager

Uhaul Moving And Storage
03.2022 - Current

Private Caregiver

Cindy Casey
01.2022 - 06.2023

Customer Service Representative

Litigation Group
03.2021 - 03.2022

Server

Watermark
03.2018 - 03.2021

Associate of Science - Diagnostic Medical Sonography

Orange Coast College

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Isabel Lepe