Isabel Lion
Fairfield,CA
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level LVN position. Ready to help team achieve company goals.
Overview
8
8
years of professional experience
Work History
Shift Lead
La Cabana
03.2016 - 12.2023
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Trained and mentored new employees to maximize team performance.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Scheduled staff to establish adequate coverage during peak business hours.
Front Office Coordinator
Marin Health
03.2018 - 03.2020
- Handled financial transactions responsibly, collecting copayments and processing payments with attention to detail.
- Improved patient relations by proactively addressing concerns or complaints with professionalism and empathy.
- Supported administrative tasks such as filing, data entry, and document management to maintain an organized office environment.
- Managed high call volumes effectively, addressing patient inquiries and resolving issues promptly.
- Developed strong relationships with patients, providing empathetic support and assistance throughout their visit.
- Contributed to a positive team atmosphere by assisting colleagues when needed, fostering a supportive work environment for all employees.
- Conducted insurance verification tasks accurately, ensuring proper coverage and minimizing billing errors.
- Maintained a clean, organized, and welcoming reception area to create a positive first impression for patients.
- Facilitated timely check-in and check-out procedures, streamlining patient flow through the clinic.
Key Holder
Claire's Boutique
01.2016 - 01.2017
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Managed store personnel by delegating tasks and supervising daily operations.
- Increased store sales by creating visually appealing merchandise displays and product placements.
- Trained and supervised new employees to apply best practices in customer service and store operations.
Education
Vocational Nursing - Nursing
Blake Austin College
Vacaville, CA11-2024
High School Diploma -
Hutto High School
Hutto, TX01.2014
Skills
- Decision-making capabilities
- Customer service focus
- Employee Training
- Guest service
- Work Delegation
- Cash Handling
- Team Leadership
- Creative Problem-Solving
- Strong verbal and written communication
- POS System Operation
- Attention to Detail
- Time Management
Languages
Spanish
Professional Working
Timeline
Front Office Coordinator
Marin Health
03.2018 - 03.2020
Shift Lead
La Cabana
03.2016 - 12.2023
Key Holder
Claire's Boutique
01.2016 - 01.2017
Vocational Nursing - Nursing
Blake Austin College
High School Diploma -
Hutto High School
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