Isabel Llora
Summary
Friendly and reliable team player offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position.
Overview
10
10
years of professional experience
Work History
Cashier
Walmart
03.2023 - 11.2023
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
Cashier
Walmart
12.2021 - 01.2022
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Welcomed customers and helped determine their needs.
Customer Service Representative
Conduent Call Center/Bay Area Fastrack
03.2014 - 09.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times and to avoid on-hold wait times.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Updated account information to maintain customer records.
- Investigated and resolved customer inquiries and complaints quickly.
Education
Associate of Arts - Business Accounting
Heald Business College
San Francisco, CA06.1984
Associate of Arts - Business Accounting
St. Theresa College
Manila, PI05.1978
Skills
- Friendly and approachable
- Reliable
- Returns Processing
- Product Restocking
- Drawer Balancing
- Customer Service
- Payment Collection
- Payment Processing
- Proficient in Microsoft Word, Excel, PowerPoint
Timeline
Cashier
Walmart
03.2023 - 11.2023
Cashier
Walmart
12.2021 - 01.2022
Customer Service Representative
Conduent Call Center/Bay Area Fastrack
03.2014 - 09.2021
Associate of Arts - Business Accounting
Heald Business College
Associate of Arts - Business Accounting
St. Theresa College
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