Isabel Lopez
KISSIMMEE
Summary
Dynamic Billing Specialist with expertise in medical billing and HIPAA compliance at Revitalizing Infusion Therapies. Proven track record in enhancing billing efficiency and resolving discrepancies, while delivering exceptional customer service. Skilled in billing software and client relationship management, ensuring accurate invoicing and fostering positive patient experiences.
Billing professional with proven track record in financial management and billing accuracy. Known for improving billing procedures and resolving discrepancies efficiently. Reliable team collaborator focused on achieving results and adapting to changing needs, with keen eye for detail and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Billing Specialist
Revitalizing Infusion Therapies
12.2019 - 03.2025
- Processed billing information accurately using industry-standard software systems.
- I helped resolve customer inquiries related to billing discrepancies.
- Maintained organized records of invoices and payments for efficient retrieval.
- Collaborated with team members to streamline billing procedures and enhance efficiency.
- Learned company policies regarding billing practices and customer service standards.
- Collaborated with healthcare providers to resolve discrepancies in patient billing information.
- Provided exceptional customer service to patients, addressing their concerns regarding insurance claims or billing issues with empathy and professionalism.
- Maintained patient confidentiality by adhering to strict HIPAA regulations during all aspects of the coding and billing processes.
- Collaborated with healthcare providers to obtain necessary documentation for accurate code assignment and claim submission.
- Analyzed patient records for accurate coding and billing according to industry standards.
- Implemented process improvements to enhance billing efficiency and reduce claim denials.
- Managed front desk operations, ensuring efficient visitor check-in and appointment scheduling.
- Coordinated internal and external communications, enhancing information flow across departments.
- Developed and maintained filing systems, improving document retrieval speed and accuracy.
- Trained new administrative staff on office procedures and software applications, fostering team efficiency.
- Implemented electronic scheduling tools, increasing overall appointment booking efficiency by optimizing resource allocation.
- Oversaw office maintenance coordination, ensuring compliance with health and safety regulations while maintaining a welcoming environment.
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained a clean and neat reception area to provide visitors with a positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
- Acted as the first point of contact and set appointments for prospective clients.
- Maintained a clean, organized, and welcoming reception area with updated reading materials for visitors while monitoring security by verifying visitor credentials and issuing visitor badges.
- Implemented new email management system to streamline correspondence and response times.
- Coordinated meeting room bookings, optimizing space utilization, and accommodating diverse needs.
- Enhanced front office efficiency by streamlining appointment scheduling processes.
- Managed an electronic records management system to ensure accurate data entry and retrieval.
Server and Prep
Savion's Place
02.2017 - 12.2019
- Delivered exceptional customer service by anticipating needs and addressing concerns promptly.
- Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
- Trained new servers on menu knowledge, service protocols, and company standards.
- Implemented process improvements that enhanced workflow and reduced wait times for guests.
- Managed tables efficiently, optimizing turnover while maintaining high service quality.
- Maintained cleanliness and organization of dining areas to create a welcoming environment.
- Resolved guest complaints effectively, ensuring satisfaction and positive dining experiences.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Bussed and reset tables to keep dining room and work areas clean.
- Prepared ingredients with precision to ensure timely meal service during peak hours.
- Maintained cleanliness and organization of prep area, adhering to food safety standards.
- Assisted chefs in menu preparation by chopping, slicing, and measuring ingredients accurately.
- Collaborated with kitchen staff to streamline workflow and enhance overall efficiency.
- Trained new team members on proper food handling techniques and kitchen protocols.
Education
High School Diploma -
Centro De Educacion Para Adultos
Kissimmee, FLSkills
- Billing systems and software
- Insurance verification
- Invoice processing
- HIPAA compliance
- Medical billing expertise
- Record preparation
- Research and due diligence
- Multitasking and organization
- Verbal and written communication
- Client relationship management
- Medical coding
- Monthly billing management
- Customer service
- Billing software proficiency
- Microsoft office
- Billing data verification
- Customer relations
- Invoice documentation management
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Billing Specialist
Revitalizing Infusion Therapies
12.2019 - 03.2025
Server and Prep
Savion's Place
02.2017 - 12.2019
High School Diploma -
Centro De Educacion Para Adultos
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