Isabel Lopez
North Las Vegas,NV
Summary
Experienced with coordinating administrative tasks and maintaining organized office environments. Utilizes strong organizational skills to enhance office efficiency and support team operations. Track record of effective communication and multitasking to meet diverse administrative needs.
Overview
11
11
years of professional experience
Work History
Administrative Assistant II
Division of Welfare and Supportive Services
10.2024 - Current
- Data entry language links- services for foreign languages for customers when needed. Making sure the worker is paid for their service when called.
- Trained new hires and seasonal clericals on new Flexible Appointment Letter system on amps.
- Assisted FSS supervisors with pre-hires by training on virtual work and shadowing others on clerical work.
- Assisted clerical supervisors with assigning tasks, placing them in areas needed such as front desk, back office, special assignments.
- Gathering paperwork for new clericals and going over first day routines, including safety tour in office to be familiar with locations of exits, where to meet in case of evacuations, and how to enter building through side doors.
- Managed document preparation and data entry, ensuring accuracy and adherence to compliance standards.
Administrative Assistant III
ESD Legal for DETR
07.2024 - 10.2024
- Email correspondence with attorneys and district courts
- Prepped documents to be sent out to courts and opposing councils
- Received and mailed out mail in proper procedures
- Started and created new case files for attorneys to work on throughout the day.
- Assisted on existing case files for continuation or to close case as decided by court(s).
- Provide clerical support to legal secretary and Attorneys.
- Format and prepare legal documents and correspondence
- Process and file documents with appropriate courts
- Circulate orders to Petitioner and Courts
- Calendaring of court appearances, due dates of documents and other professional appointments
- Maintaining records/case files of filed documents.
- Drafting and filing Notice of Entry’s
- Judgment filings
Administrative Assistant II
Division of Welfare and Supportive Services
06.2023 - 07.2024
- Worked on duties of a clerical such as process applications through amps system, paper applications and non apps.
- Answered phone calls to assist with interview appointments.
- Helped the front desk by providing EBT cards, checking in clients and answering questions clients may have about their cases.
- Supervisor duties were to assist with new and existing clericals with their work and if they had questions.
- Assisted my supervisor with clerical time sheets for second opinions if needed, and helped correct their timesheets if they made errors.
- Trained and shadowed new clericals and new supervisors on office duties by explaining and utilizing notes, also, guided the clerical/supervisor on their work and if needed, I would answer questions or coach them on what needed to be brought up.
- Worked on several projects such as, Suspended Medicaid applications, assisted MAABD team with emails and clogged documents into cases.
- Volunteered to be on the hiring panel searching for candidates for all Welfare offices.
- Assisted other supervisors with their workers that were new to the office by giving them a tour of the office and showing them the clerical work that they needed to know about going into their new roles.
Administrative Assistant I
Division of Welfare and Supportive Services
08.2022 - 06.2023
- Take calls for the DWSS call center, call backs for workers to assist clients on cases.
- Assisting clients with general questions regarding benefits within Welfare, Energy Assistance, and Child Support cases
- Order client's medical cards.
- Process new and existing (reapplied) applications into the system.
- Utilizing Excel sheets and Word documents to create lists, boards, notes, and tracking data.
Boards and Commissions/ data entry Temp.
Governor's office at the Grant Sawyers building
02.2023 - 03.2023
- Trained on IQ system to transfer information from GBC system.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Paid attention to detail while completing assignments.
- Learned and adapted quickly to new technology and software applications.
Fulfillment center associate
Amazon
07.2020 - 08.2022
- Work in strict compliance with established safety procedures and guidelines.
- Examine merchandise for damage, flaws and/or irregularities.
- Confirm merchandise information and ensure that they match information in system.
- Ability to work independently to resolve routine merchandise problems and refer most complex issues to higher level.
- Operated material handling equipment to efficiently move products within fulfillment center.
Teller
Wells Fargo
03.2017 - 04.2020
- Responsible for handling all customer cash transactions.
- Responsible for customer verification and complying with bank operations and security procedures.
- Establish customer relationships and assist with financial needs.
- Assist with cash counts, balancing, preparing money orders, cashier’s checks, business transactions, deposits, and withdrawals.
- Clerical and administrative duties
- Managed cash drawer effectively, maintaining balance and resolving discrepancies promptly.
- Processed customer transactions efficiently, ensuring accuracy and compliance with banking policies.
Usher
We-serve
11.2017 - 02.2020
- Scan customer tickets for verification.
- Usher customers to appropriate seating areas and seated in orderly fashion
- Assisted in crowd control during events, maintaining safety protocols.
- Collaborated with team members to enhance customer service and efficiency.
- Monitored audience behavior, addressing concerns proactively for guest comfort.
- Greeted customers with smile and provided friendly, knowledgeable service.
- Assist in various customer service needs.
Supervisor/Sales Associate
Skechers
08.2014 - 03.2017
- Focus on delivering exceptional customer service
- Maintain store organizations and cleanliness
- Manage and account for all money transactions
- Team-work with associated and managers
Education
Pastry Arts
College of Southern Nevada
Las Vegas, NVSkills
- Proficient in Word, Excel, and PowerPoint
- Teamwork Skills
- Communication Skills
- Interviewing & Hiring (Online Course)
- Equal Employment Opportunity for Managers and Supervisors (Online Course)
- Data entry
- Customer service
- Task assignment
- Document preparation
- Supervising staff
Timeline
Administrative Assistant II
Division of Welfare and Supportive Services
10.2024 - Current
Administrative Assistant III
ESD Legal for DETR
07.2024 - 10.2024
Administrative Assistant II
Division of Welfare and Supportive Services
06.2023 - 07.2024
Boards and Commissions/ data entry Temp.
Governor's office at the Grant Sawyers building
02.2023 - 03.2023
Administrative Assistant I
Division of Welfare and Supportive Services
08.2022 - 06.2023
Fulfillment center associate
Amazon
07.2020 - 08.2022
Usher
We-serve
11.2017 - 02.2020
Teller
Wells Fargo
03.2017 - 04.2020
Supervisor/Sales Associate
Skechers
08.2014 - 03.2017
Pastry Arts
College of Southern Nevada