Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Isabel Lozano

Edinburg,TX

Summary

Accomplished Case Manager adept at handling high caseloads without sacrificing quality of care. Operates exceptionally well in high-pressure environments. Recommends best resources and courses of action to benefit patient needs and return each to optimal quality of life.

Overview

4
4
years of professional experience

Work History

Case Mangement Specialist Advance Practice

Compass Connections
San Antonio, Texas
02.2024 - Current
  • Identified needs of families promptly and efficiently.
  • Made decisions and resolved issues using critical thinking and analytical skills.
  • Conducted assessments of clients' mental health status, personal history, family dynamics, and living environment.
  • Developed individualized treatment plans tailored to the specific needs of each client.
  • Maintained accurate records of all case notes, progress reports, and other documentation related to client care.
  • Monitored clients' progress throughout their course of treatment; adjusted interventions as needed based on changes in condition or circumstances.
  • Educated clients on available resources and offered guidance on how best to access them for additional assistance.
  • Supported clients through difficult times by providing a safe space where they could express themselves without fear of judgement or criticism.
  • Responded quickly and effectively when emergency situations arose; managed high stress environments with professionalism.
  • Developed safety plans to minimize crisis risk and intervene with specific procedures.
  • Collected and documented information from clients about concerns and available contextual details.
  • Developed Individual Service Plans outlining goals, objectives, strategies, and interventions to improve client's quality of life.
  • Provided case management services including linking clients with community resources and providing referrals for social services.
  • Conducted home visits to evaluate the safety of living environments for individuals in need of assistance.
  • Collaborated with other professionals to ensure coordination of care between multiple agencies and providers.
  • Maintained accurate documentation in accordance with agency standards and policies.
  • Monitored client progress toward individualized service plan goals through periodic reviews of records and reports from other agencies or programs involved in the delivery of services.
  • Provided crisis intervention services to assist clients in managing emotional distress related to their disabilities or personal situations.
  • Advised families on available entitlements such as Social Security benefits, Medicaid and Medicare, food stamps..
  • Participated in staff meetings to discuss cases involving complex psychosocial issues or treatment plans requiring multi-disciplinary approaches.
  • Utilized motivational interviewing techniques to empower clients to make positive changes that lead towards self-sufficiency.
  • Provided advocacy support when needed by accompanying clients to appointments or meetings with government officials or other entities.
  • Participated in trainings related to topics such as trauma informed care, suicide prevention, harm reduction practices..
  • Attended meetings and participated in staff development training activities.
  • Discussed rights and responsibilities associated with immigration laws.
  • Analyzed employee travel and entertainment expenses to ensure they are within the company's budget guidelines.

Secondary School Counselor Secretary

South Texas Independent School District
Edinburg, Texas
02.2020 - 02.2024
  • Answered and routed incoming calls, providing basic information to callers.
  • Entered data into school databases accurately and efficiently.
  • Organized and maintained filing system for confidential student records.
  • Sorted through documents for accuracy prior to distribution or filing.
  • Maintained inventory of office supplies and ordered new supplies when needed.
  • Attended staff meetings to take notes on decisions made or topics discussed.
  • Provided assistance with registration procedures at the beginning of each semester.
  • Organized special events such as open houses or parent-teacher conferences.
  • Updated contact lists with current phone numbers, emails addresses and mailing addresses.
  • Created flyers or newsletters that were distributed among faculty members or students.
  • Handled confidential information regarding students carefully and with discretion.
  • Resolved issues with parents using active listening skills to de-escalate difficult situations.
  • Communicated with parents, teachers and members of public with patient demeanor.
  • Maintained student transfer requests and withdrawal approval files.
  • Supported school director and teaching staff by greeting visitors, taking messages, responding to emails and completing clerical tasks.
  • Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
  • Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.
  • Created spreadsheets in Microsoft Excel for record-keeping and reporting.
  • Kept office equipment functional and supplies well-stocked to promote efficient operations.

Education

Bachelor of Science - Rehabilitative Services

University of Texas Pan American
Edinburg, Texas
03-2014

Skills

  • Emergency Response
  • Documentation And Reporting
  • Data Entry
  • Customer Service
  • Computer Skills
  • Client rapport
  • Excellent Communication
  • Strong Work Ethic
  • Team Collaboration
  • Program follow-up and assessment
  • Listening Skills
  • Attention to Detail
  • Reporting and documentation
  • Multitasking and Organization
  • Records Management
  • Conflict Resolution

Languages

Spanish
Native/ Bilingual

References

References available upon request.

Timeline

Case Mangement Specialist Advance Practice

Compass Connections
02.2024 - Current

Secondary School Counselor Secretary

South Texas Independent School District
02.2020 - 02.2024

Bachelor of Science - Rehabilitative Services

University of Texas Pan American

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Isabel Lozano