Summary
Work History
Education
Skills
Timeline
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Isabel Lukens

Cape Girardeau,Missouri

Summary

Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual, and productive professional when working with little to no supervision.

Work History

Player’s Club Clerk

Century Casino
  • Communicated positively with customers
  • Used a computer system to create players accounts and print of card for the players
  • Used problem solving skills to find a solution to issues that may arise
  • Made phone calls with customers about incoming promotions and answered any questions they may have had
  • Organized and cleaned desk during free time
  • Helped other coworkers with different promotions and answered questions for customers on the gambling floor
  • I was invited to represent the Casino at a Gold Course outing for Marketing

Waitress Volunteer

Small Cafe
Omaha, NE
10.2019 - 11.2019
  • Bussed tables during busy periods to assist staff and quickly turn over tables.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Used cash registers and credit card machines to cash out customers.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.

Education

Bachelor of Science - Computer Science

Southeast Missouri State University
Cape Girardeau, MO
05.2024

Skills

  • Volunteer Recruitment
  • Engagement Activities
  • Ease with Computers and Technology
  • Accommodation Organization
  • Typing
  • Interactive Media
  • Competitive
  • Time Management

Timeline

Waitress Volunteer

Small Cafe
10.2019 - 11.2019

Player’s Club Clerk

Century Casino

Bachelor of Science - Computer Science

Southeast Missouri State University
Isabel Lukens