Isabel Luna
RIVERSIDE,California
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Aston Carter
Chino Hills, CA
09.2022 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Developed strong relationships with customers by providing personalized assistance and support.
Sales Associate
Disneyland Resort
Anaheim, CA
05.2022 - 08.2022
- Provided accurate information about products, prices and services.
- Organized stockroom shelves according to size, color or style.
- Helped customers find specific products, answered questions and offered product advice.
Customer Service Representative
Adapt health
Corona, CA
06.2021 - 05.2022
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Warehouse Worker
Amazon
Ontario, CA
04.2020 - 04.2021
- Received and tracked incoming inventory shipments.
- Organized warehouse space for efficient storage of products.
- Operated scanners, computers, and other equipment to track orders.
Drive-Thru Cashier
McDonald's
Ontario
02.2017 - 10.2019
- Greeted customers, took orders, and provided product information.
- Processed payments using cash register, debit and credit card terminals, and other point of sale equipment.
- Maintained knowledge of current menu items, prices, and promotions.
- Operated drive-thru window efficiently to ensure fast order processing times.
- Assisted with the maintenance of store cleanliness including sweeping floors and wiping down counters.
Cashier
Kohl's
Norco, CA
09.2016 - 11.2016
- Greeted customers and answered any questions they had about the store's products and services.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
Education
High School Diploma -
Colony High School
Ontario, CA04-2015
Skills
- Data Entry
- Product Knowledge
- Complaint resolution
- Inbound and Outbound Calling
Timeline
Customer Service Representative
Aston Carter
09.2022 - Current
Sales Associate
Disneyland Resort
05.2022 - 08.2022
Customer Service Representative
Adapt health
06.2021 - 05.2022
Warehouse Worker
Amazon
04.2020 - 04.2021
Drive-Thru Cashier
McDonald's
02.2017 - 10.2019
Cashier
Kohl's
09.2016 - 11.2016
High School Diploma -
Colony High School
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