Isabel Madi
Sterling,VA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature.
Overview
6
6
years of professional experience
Work History
Shift Supervisor
Starbucks Coffee Company
08.2021 - Current
- Oversaw and led a dynamic team of 5-7 baristas, providing strategic leadership and guidance to optimize day-to-day operations, resulting in elevated job performance and heightened customer satisfaction levels.
- Demonstrated adept conflict resolution skills by effectively addressing customer complaints, maintaining the district's highest customer satisfaction rate.
- Led and facilitated team meetings, encouraging open communication and collaboration among team members.
- Trained new partners and delegated daily tasks and responsibilities.
Assistant
Gallup Certified Strengths Coach
12.2020 - 03.2021
- Collaborated in the development and implementation of engaging workshops centered around CliftonStrengths, Gallup.
- Oversaw session scheduling and contributing to meticulous organization.
- Took charge of curating, editing, and strategically posting content across various social media platforms, including Instagram, LinkedIn, and Soar.
Peer Mentor
College Steps
09.2019 - 05.2020
- Worked with individuals with diverse abilities/challenges to help understand and overcome social or academic problems affecting educational situations.
- Shared resources, opportunities, and activities to support mentee's learning and development.
- Collaborated with school counselors, teachers and administrators to aid mentee success.
- Counseled 5 students individually to assist in overcoming obstacles, make proper choices to stay focused and adjust to college life.
Coach
Sabis Summer Camp
07.2019 - 08.2019
- Organized and guided group activities by leading, coaching, and participating with campers.
- Worked with children of varying age, interest, skill, and developmental levels.
- Participated in meetings to coordinate with other staff on campers' progress, issues and goal achievement.
- Planned weekly activities schedule for assigned group and facilitated smooth transitions for on-time arrival.
Assistant Intern
Alumni Department (SABIS)
05.2018 - 06.2018
- Engaged in comprehensive administrative and office support tasks while assisting the Head of the Alumni Department, ensuring seamless operations and effective execution of departmental initiatives.
- Interacted with customers by phone, email, or in-person to provide information.
- Coordinated with participating vendors during event planning.
- Managed event logistics and operations.
Youth Program Educator
Beyond Learning
04.2018 - 05.2018
- Facilitated an enriching and adventurous outdoor educational program tailored for children aged 4-14.
- Served as a dynamic coach, crafting and implementing engaging outdoor activities rooted in values and nature.
- Provided supervision and guidance during captivating field trips to enhance the overall learning experience.
Youth Program Educator
Beyond Learning
06.2017 - 08.2017
- Contributed to a Character Building Program designed for children aged 4-14 as a junior assistant, actively shaping and implementing captivating learning activities centered around core values.
- Collaborated with colleagues to develop and revise curriculum, enhancing learning experience.
Education
B.A. in Communication - Public Relations
George Mason University
Fairfax, VA12.2023
A.A.S. in Paralegal Studies -
Northern Virginia Community College
Sterling, VA01.2021
A.S in Political Science -
Northern Virginia Community College
Sterling, VA01.2021
Skills
- Fluent in English, Arabic and French - Proficient in Italian
- Leadership
- Management
- Communication skills
- Operational Knowledge (Microsoft Office, Canva, Video editing etc)
- Customer-Oriented
- Inventory Control
- Conflict Resolution Techniques
- Cash Handling Expertise
- Staff Management
- Operations Management
Timeline
Shift Supervisor
Starbucks Coffee Company
08.2021 - Current
Assistant
Gallup Certified Strengths Coach
12.2020 - 03.2021
Peer Mentor
College Steps
09.2019 - 05.2020
Coach
Sabis Summer Camp
07.2019 - 08.2019
Assistant Intern
Alumni Department (SABIS)
05.2018 - 06.2018
Youth Program Educator
Beyond Learning
04.2018 - 05.2018
Youth Program Educator
Beyond Learning
06.2017 - 08.2017
B.A. in Communication - Public Relations
George Mason University
A.A.S. in Paralegal Studies -
Northern Virginia Community College
A.S in Political Science -
Northern Virginia Community College