Isabel Martinez

Sales assistant position, I sold Primovardos Salsa at a Farmers Market. Set up area to sell Primovardos Salsa

• Upsold additional items based on customer interests and needs.
• Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
• Greeted customers and provided exceptional customer service.
• Assisted customers with product selection, sizing and styling.

• Provided technical support for the electronic banking platform, troubleshooting customer issues as necessary.

• Assisted customers with product selection, sizing and styling.
• Maintained cleanliness of store environment including floors, windows, displays.
• Processed returns, exchanges, and refunds in accordance with company policies.
• Upsold additional items based on customer interests and needs.
• Restocked shelves as needed to ensure sufficient inventory levels.

• Managed quality control and maintained high level of customer satisfaction.
• Filled out work orders, repair logs and maintenance plans to document work completed.
• Completed scheduled appointments on time to drive quality service.

• Developed processes for collecting feedback from customers about their experience with the company's services and products.
• Researched new products or services that may be beneficial to customers.
• Collaborated with other departments to resolve complex customer issues quickly.

• Developed procedures for the prevention, detection, investigation, and reporting of fraudulent activities.
• Identified areas where additional controls could be implemented to prevent future fraud incidents.
• Assessed customer and client data to detect potential fraud risks.

• Identified opportunities to cross-sell products or services that would benefit customers' needs.
• Performed research on complex customer requests utilizing available resources such as online databases or internal systems.
• Collaborated with different teams within the organization such as marketing, sales, finance for effective resolution of customer complaints and issues.
• Managed incoming calls from customers seeking assistance with their credit cards and provided solutions accordingly.
• Utilized computer system technology to answer inquiries quickly and accurately using automated response scripts when necessary.
• Coached new hires regarding policies and procedures related to credit card operations and customer service best practices.
• Verified accuracy of customer information in order to ensure proper account management.
• Ensured compliance with all federal laws pertaining to consumer financial protection including Fair Credit Reporting Act regulations.