Isabel Martinez

A Border Patrol Processing Coordinator, or BPPC, is a civilian position in the Department of Homeland Security that supports Border Patrol Agents with processing duties. BPPCs help agents maximize their time patrolling the border by taking on tasks such as:

Receiving and processing detainees
BPPCs receive immigrants after they are apprehended and provide for their security and well-being while they are detained. This includes maintaining their well-being outside of secure complexes, logging welfare checks, and conducting visual inspections of temporary holding areas.

Storing and tracking detainees' property
PPCs inventory, tag, and store detainees' personal property for tracking purposes.

Transporting detainees
BPPCs transport detainees to proceedings and medical facilities, which may require operating a passenger shuttle bus.

Communicating
BPPCs communicate in Spanish and maintain contact with other sectors, stations, agencies, and foreign consulates. They make arrangements for removal procedures, travel, and escorts.

Administrative paperwork
BPPCs draft and maintain administrative paperwork related to the processing of immigrants in CBP custody, including reports concerning the transportation and deportation of detained migrants.

Other clerical support
BPPCs may also provide other clerical and administrative support to agents and other agency personnel, such as monitoring and fielding emails and telephone calls, word processing, creating Excel spreadsheets.

As a BPPC I have actively participated in cross-training opportunities to develop a well-rounded understanding of the USBP operations to better support various departments.

• Facilitated customer engagement through product demonstrations and troubleshooting support.
• Enhanced team performance by mentoring new hires on service protocols and sales techniques.
• Implemented training programs focused on improving customer experience and operational efficiency.
• Analyzed customer feedback to identify trends and recommend improvements in service delivery.
• Led initiatives to optimize in-store processes, enhancing workflow and reducing waiting times for customers.
• Developed comprehensive knowledge of mobile technology trends to provide expert recommendations to customers.
• Resolved customer complaints swiftly and professionally, ensuring a positive experience for all parties involved.
• Maintained a comprehensive understanding of the latest industry trends, products, and technologies to stay ahead of competitors.

Under direct supervision, performs daily office clerical tasks such as filing, recording, maintaining records, copying, posting, and other similar duties. Clerks may be used in various departments and perform similar duties related to the specific function being supported. Answers phones, directs calls, and takes messages.
Maintains moderately complex indexes and files Job duties and responsibilities include but not limited include; Types correspondence, reports and other materials as required. May operate an adding machine, calculator, telex terminal, copy machine, or any other office machine requiring no previous training. In performance of other duties, communicates with a computer through a terminal for information retrieval and data entry.
Performs other duties as assigned.Monitored security systems to ensure facility safety and compliance.

• Conducted regular inspections of premises to identify potential security risks.
• Assisted in processing visitor access and maintaining accurate records.
• Responded promptly to security incidents, documenting actions taken for review.
• Implemented safety protocols and trained staff on emergency procedures.
• Collaborated with team members to enhance overall security measures and protocols.

Welcomes patients and visitors by greeting patients and visitors, in person or on the telephone; answering or referring inquiries.
Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.
Keeps patient appointments on schedule by notifying provider of patient's arrival; reviewing service delivery compared to schedule; reminding provider of service delays.
Comforts patients by anticipating patients' anxieties; answering patients' questions; maintaining the reception area.
Ensures availability of treatment information by filing and retrieving patient records.
Maintains patient accounts by obtaining, recording, and updating personal and financial information.
Obtains revenue by recording and updating financial information; recording and collecting patient charges; controlling credit extended to patients; filing, collecting, and expediting third-party claims.
Maintains business office inventory and equipment by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies; scheduling equipment service and repairs.
Helps patients in distress by responding to emergencies.
Protects patients' rights by maintaining confidentiality of personal and financial information.
Maintains operations by following policies and procedures; reporting needed changes.
Contributes to team effort by accomplishing related results as needed.

• Managed front desk operations, ensuring smooth guest check-in and check-out processes.
• Coordinated scheduling for appointments, meetings, and events to optimize office efficiency.
• Maintained an organized filing system for client records and correspondence, enhancing retrieval speed.
• Provided exceptional customer service by addressing inquiries and resolving issues promptly.