Summary
Overview
Work History
Education
Skills
Accomplishments
Work Preference
Volunteer
Timeline
RegisteredNurse
Isabel Masone

Isabel Masone

Tampa,FL

Summary

With a strong background in leadership, customer service, and teamwork, I bring a solid foundation in managing operations and ensuring a high standard of service delivery. My experiences in various leadership roles have honed my ability to work effectively under pressure, collaborate with team members, and achieve organizational goals. I am confident that my skills and dedication make me a valuable candidate, and I look forward to the opportunity to contribute to your organization’s success.

Overview

5
5
years of professional experience
4
4
years of post-secondary education

Work History

Server Assistant

Olivia
10.2023 - Current
  • Deliver food and beverages to guests in a timely and efficient manner
  • Clear and reset tables to maintain a clean and organized dining environment
  • Provide exceptional customer service by anticipating guests' needs
  • Collaborate with team members to streamline workflow and optimize efficiency during busy shifts

Ambassador Lead

Maple Street Biscuit Company
01.2023 - 08.2023
  • Managed a team of ambassadors to ensure exceptional customer service and brand representation
  • Trained and onboarded new ambassadors to provide guidance on company policies and procedures
  • Acted as a liaison between the front-line staff and management to promptly address any issues

Front of House Supervisor

Chick-fil-A
08.2021 - 05.2022
  • Enhanced customer satisfaction by providing attentive service and addressing concerns promptly.
  • Trained new employees on company policies, procedures, and service standards to ensure consistent guest experiences across the team.
  • Performed cash handling activities and secured nightly bank deposits.
  • Conducted regular employee evaluations to assess performance, provide constructive feedback, and set goals for improvement.

Front of House Team Leader

Chick-fil-A
07.2019 - 07.2021
  • Developed strong relationships with guests, creating a loyal customer base through personalized service.
  • Monitored inventory levels, ordering supplies as needed to avoid shortages or waste.
  • Coordinated with other departments such as marketing to develop effective promotional strategies aimed at attracting more customers.
  • Collaborated with back of house management to ensure seamless communication between departments.

Assistant Teacher and Child Caretaker

Kiddie Academy
07.2021 - 01.2023
  • Assisted lead teachers for lesson implementation and activities to promote child development
  • Provided nurturing care and supervision to children to ensure their safety and well-being
  • Supported children's social, emotional, and cognitive growth through positive interactions and experiences
  • Communicated effectively with parents regarding their child's progress and behavior

Education

B.S. - Health Sciences; Concentration in Healthcare Administration and Social & Behavioral Sciences

University of South Florida
Tampa, FL
05.2025

High School Diploma -

Windermere High School
Windermere, FL
08.2017 - 05.2021

Skills

  • Microsoft Office Suite
  • Word
  • Excel
  • PowerPoint
  • Adobe Suite
  • Lightroom
  • InDesign
  • Fitness
  • Wellness
  • Customer service
  • Multitasking Abilities

Accomplishments

  • Marching Band Captain
  • 20+ 5k Spartan Race
  • Guest Relations and Staff Leadership

Work Preference

Work Type

Full TimePart TimeInternship

Work Location

On-SiteRemoteHybrid

Important To Me

Career advancementWork-life balanceFlexible work hours4-day work week

Volunteer

Cardiovascular Center of Tampa, Tampa FL I November 2024- Current

  • Managed patient records and organized files under staff supervision.
  • Shadowed healthcare professionals to gain insight into hospital operations and patient care practices.
  • Scheduled follow-up appointments or reminded patients of upcoming visits.

Advent Health Tampa, Tampa FL I December 2024- Current

  • Helped transport patients to various departments for tests or treatments.
  • Supported front desk operations by answering phones, directing visitors, and providing information about hospital services.
  • Observed the roles of different healthcare team members, contributing to a well-rounded understanding of hospital operations.

Orange County Animal Shelter, Orlando, FL | May 2017-2021

  • Assisted with animal care, including feeding, cleaning, and enrichment.
  • Supported shelter staff in preparing animals for adoption events.

Hurricane Ian Cleanup, Palm City, FL | October 2022

  • Assembled storm shutters for residents in preparation for Hurricane Ian.
  • Distributed sandbags and provided food services to families affected by the hurricane.

Brianna Cooper Heavenly Smiles Foundation, Stuart, FL | 2015-2019

  • Provided water and wet towels to marathon runners.
  • Assisted in event setup and preparing food items for marathon participants and attendees.

Timeline

Server Assistant

Olivia
10.2023 - Current

Ambassador Lead

Maple Street Biscuit Company
01.2023 - 08.2023

Front of House Supervisor

Chick-fil-A
08.2021 - 05.2022

Assistant Teacher and Child Caretaker

Kiddie Academy
07.2021 - 01.2023

Front of House Team Leader

Chick-fil-A
07.2019 - 07.2021

High School Diploma -

Windermere High School
08.2017 - 05.2021

B.S. - Health Sciences; Concentration in Healthcare Administration and Social & Behavioral Sciences

University of South Florida
Isabel Masone