Summary
Overview
Work History
Education
Skills
Timeline
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Isabel Mendez

Sweetwater,TX

Summary

Adept at enhancing customer relationships and financial accuracy, and my ability to manage high-volume transactions with exceptional attention to detail. Leveraging strong work ethic and money handling skills, I consistently delivered superior customer service, fostering trust and efficiency. My background also encompasses vital roles in healthcare and hospitality, underscoring my versatility and commitment to excellence.

Overview

11
11
years of professional experience

Work History

Bank Teller

First Financial Bank
09.2023 - 06.2024
  • Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
  • Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.

Orthodontic Technician

Lee Orthodontics
06.2020 - 09.2023
  • Prepared patient for orthodontist and performed simple tasks such as tightening braces and conducting preliminary examinations.
  • Demonstrated strong communication skills while educating patients on oral hygiene practices specific to their orthodontic treatments.
  • Provided exceptional chairside assistance to orthodontist during complex procedures such as bracket placement and adjustments, aligner fittings, and appliance installations.
  • Set appointments and made follow-up calls.
  • Prepped examination rooms, sterilized equipment and instruments and maintained appropriate tray setup.

Server

Skeet's Texas Grill
02.2015 - 09.2023
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Cultivated warm relationships with regular customers.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.

Dental Assistant

Gilbert Carreon DDS
08.2019 - 06.2020
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
  • Maintained a clean and sterile work environment to prevent cross-contamination and infection.
  • Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
  • Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
  • Prepared and arranged instruments, medications, and required materials for dental procedures.
  • Documented patient dental health information, medical history, and vital signs for future reference.
  • Prepared instruments and equipment for use in dental procedures, ensuring their availability when needed.

Lifeguard Assistant Manager

City of Sweetwater
05.2016 - 08.2016
  • Collaborated with management to develop strategies for reducing risk factors at the facility, contributing to a safer environment for patrons.
  • Evaluated lifeguard performance regularly, providing constructive feedback on areas of improvement to maintain high skill levels among staff members.
  • Enforced facility rules consistently for the well-being of all patrons while maintaining a positive atmosphere at the pool area.
  • Managed employee schedules, ensuring adequate lifeguard coverage during peak hours for optimal safety.
  • Improved facility cleanliness standards by delegating tasks efficiently among lifeguard staff members.

Cashier

Brookshire’s
07.2013 - 03.2015
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.

Education

Angelo State University
San Angelo, TX

High School Diploma -

Sweetwater High School
Sweetwater, TX
05.2015

Skills

  • Professionalism and Courtesy
  • Money Handling
  • Customer relationship development
  • Chart updating
  • Strong Work Ethic
  • Exceptional customer service
  • Customer Service
  • Customer Assistance
  • Patience and Empathy
  • Time management skills

Timeline

Bank Teller

First Financial Bank
09.2023 - 06.2024

Orthodontic Technician

Lee Orthodontics
06.2020 - 09.2023

Dental Assistant

Gilbert Carreon DDS
08.2019 - 06.2020

Lifeguard Assistant Manager

City of Sweetwater
05.2016 - 08.2016

Server

Skeet's Texas Grill
02.2015 - 09.2023

Cashier

Brookshire’s
07.2013 - 03.2015

Angelo State University

High School Diploma -

Sweetwater High School

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Isabel Mendez