Isabel Mendez Reyna
Phoenix,AZ
Summary
Dedicated customer service professional with extensive knowledge of service delivery and a proven track record of effective multitasking in fast-paced environments. Skilled in fostering professional relationships that enhance customer satisfaction and contribute to increased profitability. Adept at identifying opportunities for process improvement, driving business results through innovative solutions and strategic thinking. Committed to delivering exceptional service that exceeds expectations and supports organizational goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Server
Texas Road house
12.2024 - Current
- Multitasking between different tables at the same time to fulfill customers wants and needs
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cleaning up my tables at the end of the night as well as doing my closing tasks
- Coordinated food and beverage orders, maintaining communication with kitchen staff to ensure accuracy.
- Bussing tables and running food to keep dining room and work areas clean.
Sterile Processing Technician- Externship
Banner Desert Medical Center
03.2026 - 05.2026
- Ensured proper cleaning and sterilization of surgical instruments to maintain compliance with health standards.
- Operated autoclaves and sterilizers to process medical equipment efficiently and effectively.
- Collaborated with surgical teams to streamline instrument availability during procedures, enhancing workflow efficiency.
- Assessed instruments, equipment, and containers to promote cleanliness and proper functioning.
Barista
Thomas cuisine
05.2025 - 09.2025
- Being responsible for counting the money drawer and closing the coffee cart
- Multitasking preparing high-quality espresso beverages while maintaining a good customer service and engaging with customers .
- Provided excellent customer service, fostering a welcoming atmosphere for guests.
- Assisted in inventory management, tracking stock levels of coffee beans and supplies.
Barista
Starbucks
07.2022 - 04.2025
- Managing the drive-thru orders and drive-thru window all within good times
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Working well independently as well with my coworkers
- Controlled line and crowd with quick, efficient service.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Implemented daily cleaning procedures to maintain equipment and workspace cleanliness.
Education
Sterile Processing Tech
Pima Medical Institute
05.2026
Carl Hayden High School
05.2023
Skills
- Skilled in managing sterilization processes and equipment
- Familiarity with medical terminology and surgical procedures
- Strong attention to detail and ability to work efficiently in a fast-paced environments
- Proficient in decontamination, sterilization, and assembly of medical instruments and equipment
- Extensive knowledge of sterile processing techniques and infection control protocols
- Adherence to safety regulations and protocols to ensure the highest standards of patient care
- Excellent communication and teamwork skills, collaborating effectively
Certification
- BLS September 2025 - September 2027
- Food handlers June 2023 - June 2026
- Liquor license December 2024 - December 2027
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Sterile Processing Technician- Externship
Banner Desert Medical Center
03.2026 - 05.2026
Barista
Thomas cuisine
05.2025 - 09.2025
Server
Texas Road house
12.2024 - Current
Barista
Starbucks
07.2022 - 04.2025
Sterile Processing Tech
Pima Medical Institute
Carl Hayden High School