Isabel Mendoza

- Negotiate rates and secure commitments with carriers to optimize transportation costs

- Maintain book of carrier business and expanded the company's network of reliable carriers by cultivating long-term loyalty through consistent outreach, trust, and high impact communication

- Utilize TMS systems to monitor shipments, carrier performance, and maximize profitability

-Navigate roadblocks, tackle issues head on, and deliver creative solutions to keep freight moving and customers happy

- Manage and coordinate daily loads for multiple 3rd party power only carriers

- Monitored shipment progress using automated systems as well as effective communication with clients and carriers

- Coordinated transportation services including scheduling pickups and deliveries, tracking shipments, negotiating rates, and ensuring on time delivery of goods

- Liaised between customers, carriers, warehouses and vendors to ensure smooth flow of operations

- Utilized problem solving skills when faced with unexpected challenges during order fulfillment processes

- Prepared and maintained comprehensive reports for tracking and monitoring shipments

- Utilized multiple modes of transportation to meet customer delivery needs.

- Developed understanding of customers' needs and took actions to ensure that such needs were met

- Company Overview: Providing management services to Amazon, FedEx, and Logistics delivery service partners and their driver associates

- Identifying and resolving transportation related issues and ensuring drivers are adhering to safety expectations and regulations

- Coordination of daily delivery routes and pickups

- Assisting company owners in meeting their specific growth expectations

- Providing management services to Amazon, FedEx, and Logistics delivery service partners and their driver associates

- Delivery of goods in a safe and efficient manner while maintaining exceptional customer service

- Planning and organization of routes to optimize delivery efficiency

- Maintaining accurate records of deliveries and pickups

- Management of operations, handling transactions, and providing exceptional customer service with a friendly and professional demeanor

- Maintaining records and reconciling reports

- Sales and Inventory management

- Maintenance and cleanliness of establishment

- Team collaboration to ensure efficiency

- Providing exceptional customer service while maintaining cleanliness of establishment and oversight of team members in a fast paced environment

- Handling cash transactions

- Stocking and inventory management

- Compliance of food safety regulations and company policies

- Training and development of team