Summary
Overview
Work History
Education
Skills
Languages
Timeline
Receptionist

Isabel Molina

El Paso,TX

Summary

Results-driven General Manager with over 8 years of experience in streamlining operations, human resources, and payroll administration. Demonstrated expertise in managing HR functions such as recruitment, employee relations, and benefits administration while ensuring accurate payroll processing and compliance. Aiming to apply extensive management skills in a focused HR or Payroll Administration position to drive organizational success.

Overview

12
12
years of professional experience

Work History

General Manager

7-Eleven
05.2016 - Current
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Handle the day-to-day operations of the store and keep the store up to company standards.
  • Delivered exceptional customer service with professionalism.
  • Oversee back office operations, ensuring timely dispatch of reports and invoices.
  • Developed sales plans, goals, strategies, and objectives to achieve team goals and revenue objectives.
  • Compiled monthly sales metrics to assist in business development.
  • Analyzed business and sales targets using critical problem-solving skills.
  • Gather and review timesheets to prepare weekly payroll prior to submission to the payroll department using ADP Workforce and Workforce Management.
  • Manage a high volume of inbound and outbound customer calls, as well as weekly conference calls to discuss goals, budget hours, and customer retention.
  • Monitor and maintain store sales and inventory by checking in vendors and ordering store products.
  • Demonstrate strong work ethic and effective team-building leadership.
  • Hire and train staff on best practices, protocols, and system usage.
  • Performed weekly counts and audits for precise stock tracking.
  • Established clear performance goals and metrics for revenue, P&L, customer service, and customer retention.
  • Conduct employee onboarding activities, including orientation, benefits enrollment, and new hire paperwork, including background checks and I-9 forms, using Workday.

Buffalo Wild Wings Trainer

Buffalo Wild Wings
02.2013 - 01.2016
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Provided one-on-one mentoring to help individuals reach their full potential within the organization.
  • Assisted the host by answering the phone, taking to-go orders, and greeting, seating, and taking customer orders.
  • Utilized POS terminals to record orders, handle payments and maintain transaction accuracy.
  • I would travel to new opening stores and train new employees on service standards and menu items to improve onboarding process.
  • Complied with company service standards, including inventory and cash control procedures.

Education

BBA - Business Administration And Management

El Paso Community College
El Paso, TX

Skills

  • Microsoft Office, Adobe
  • Can type up to 50 words per minute
  • Maintains Composure Under Stress
  • Effective Time Management
  • Effective Conflict Resolution
  • Profit and Revenue Generating Strategies
  • Talent Acquisition Strategies
  • Timely Payroll Administration
  • Customer relationship management
  • Profit and loss accountability
  • Telephone and computer skills
  • Leadership and team-building
  • Interview scheduling
  • Recruitment management
  • New employee onboarding

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

General Manager

7-Eleven
05.2016 - Current

Buffalo Wild Wings Trainer

Buffalo Wild Wings
02.2013 - 01.2016

BBA - Business Administration And Management

El Paso Community College

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Isabel Molina