Isabel Monoz Ruiz
Moses Lake,United States
Summary
Property Manager focused on satisfying tenants and maintaining high occupancy rates. Reports any major issues to property owners and takes initiative in finding workable solutions. Autonomous when minor issues on-site arise.
Overview
12
12
years of professional experience
Work History
Patient Financial Services Representative
Moses Lake Community Health Center
Moses Lake, WA
03.2024 - Current
- Prepares and enters clinical charges.
- Prints daily batch and enters into PFS month-end spreadsheet.
- Processes self-pay account activity.
- Responds effectively to patients with account and statement questions via phone or in person.
- Documents correspondence or account actions in the appropriate location of Centricity.
- Attends the group provider training session and assists in training providers.
- Answered incoming calls from patients regarding billing inquiries and resolved customer service issues.
- Processed payments accurately and efficiently in a timely manner.
- Assisted in the maintenance of patient accounts to ensure accuracy of information including demographic, insurance and financial data.
- Performed cash reconciliations for patient accounts ensuring accuracy of records.
- Prepared monthly statistical reports for management review.
Customer Care Representative
Moses Lake Community Health Center
Moses Lake, United States
10.2023 - 03.2024
- Welcome and direct patients as they walk in
- Check-in pre-registered, new, and established patients
- Gather and enter demographic information accurately into the Electronic Medical Record system
- Answer calls and routes them to the appropriate departments
- Schedule or cancel patient appointments and verify information is accurate and up to date on patients registration and chart
- Perform administrative and clerical tasks
- Verify Insurance and update patient files
- Maintain electronic health records
- Assist patient with paperwork
- Resolve patient complaints
- Respond promptly to patient inquiries
- Complete daily, weekly and monthly tasks as assigned
Bilingual Customer Service Specialist
New American Funding
Moses Lake, United States
11.2020 - 10.2023
- Answer incoming and outgoing calls.
- Provide introductory information to calling customers.
- Deliver scripted talk to inbound clients that describes the reason for the call.
- Follow-up on online inquiry requested by the customer, and connect them with a loan officer.
- Filter and screen each call, and determine, based on the response, if they qualify for products or services provided by the company.
- Answer customer information about products and service.
- Schedule call backs or email loan officers to schedule call back or follow up per customer request.
- Keep track and record of daily calls and transfers.
- Follow up on previous customers for potential sales and services.
- Meet sales quota and facilitate future sales.
- Manage leads by tracking and following up on them.
- Train new employees on the role of becoming a CSR.
Teller/First Impressions
Campco Federal Credit Union
Gillette, United States
09.2012 - 11.2020
- Managed cash, check deposits and withdrawals
- Prepared and verified cashier's checks
- Verified accuracy of customer deposits and checks
- Resolved problems or discrepancies concerning customers' accounts
- Entered customers' transactions into the system to record transactions with precision
- Identified fraudulent checks or cash and made report to the appropriate departments
- Balanced general ledgers, performed clerical work, and provided excellent customer service to clients as well as coworkers
- Provided accurate customer service to the Credit Union members during transactions in a professional manner
- Balanced cash drawer at the end of the day to be sure transaction totals equal the computer totals before closing drawer
- Performed any other necessary duties as directed by the Head Teller
- Assisted the vault teller in loading and balancing the cash dispenser and main money vault
- Maintained a high level of confidentiality in all of my daily transactions
- Post deposits, withdrawals, loan payments, loan add-ons, and credit card advances to a members account
- Tabulated all forms of currency by hand or using counting machines in preparation for deposit or shipment to branch offices or Federal Reserve Bank locations
- Provided excellent customer service to members and non-members of the credit union
- Aided other tellers in balancing problems
- Answered and routed incoming calls to financial center and corporate offices
Education
High School Diploma -
Sunnyside High School
Fresno, CA05-2007
Some College (No Degree) - Medical Coding And Billing
Devry University
OnlineSkills
- Office Administration
- Math
- Accounting
- Customer Service
- Cash Handling
- Customer Support
- Call Center
- Office Management
- Payroll
- Clerical
- HIPAA Compliance
- Patient Registration
- Conflict Resolution
- Verbal and written communication
- Payment Collection
- Claims Processing
- Issue Research
- Filing and data archiving
- Insurance Verification
- Payment Processing
- Correspondence Writing
- Financial Documentation
- Account Investigation
- Adjustment posting
- Word Processing
- Investigative research
- Paperwork Processing
- Account Monitoring
- Attention to Detail
- Self Motivation
- Problem-solving aptitude
- Training and Teaching
Languages
Spanish
Native/ Bilingual
Timeline
Patient Financial Services Representative
Moses Lake Community Health Center
03.2024 - Current
Customer Care Representative
Moses Lake Community Health Center
10.2023 - 03.2024
Bilingual Customer Service Specialist
New American Funding
11.2020 - 10.2023
Teller/First Impressions
Campco Federal Credit Union
09.2012 - 11.2020
High School Diploma -
Sunnyside High School
Some College (No Degree) - Medical Coding And Billing
Devry University
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