Isabel Montes Almonte

· First point of contact for patients and their families visiting the ER and outpatient services.
. Engage with patients and their families by telephone and email, ensuring pertinent information is communicated in a timely manner.
. Interview patients and patient representatives to perform complete, timely, and accurate registrations in support of the Revenue Cycle.
· Promote successful operations while enhancing the customer experience by engaging in activities that support Patient Access.
. Engage with health insurance entities, billing providers, and other stakeholders to ensure a well-streamlined service.
· Prioritize tasks for strategic and optimized delivery.
· Foster positive team relationships through effective communication.
· Follow opening, closing, and shift changeover procedures for seamless operations.
· Professionally handle difficult customer complaints and objections to maintain first-class customer service standards.
· Promote company values and vision, ensuring full team adherence and investment.