Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Isabel Montoya-Carias

Summary

Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task. Independent Nanny adept at taking initiative in creating child-friendly activities. Maintain organized schedules with little parental guidance. Adept in caring for up to 2 children while preparing meals and managing personal, medical and educational activities for each child.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Shift Leader Manager

A Michoacana Ice CreamshopVip
04.2021 - Current
  • Oversaw cash handling procedures, reducing discrepancies and increasing overall accuracy in financial transactions.
  • Trained and mentored new employees to maximize team performance.
  • Resolved customer complaints promptly and professionally, fostering positive relationships and maintaining brand loyalty.
  • Adapted quickly to changing circumstances during shifts by reallocating resources effectively while maintaining a high level of customer satisfaction.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Tracked receipts, and inventory movements.
  • Oversaw loading and unloading of packages in warehouse.
  • Managed staff hiring, training and supervision.

Family Nanny

Family Babysitting
04.2020 - 06.2022
  • Communicated positively with children and guardians.
  • Built lasting bonds with the families I worked with through excellent communication skills creating strong rapport which led me being recommended amongst friends.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Maintained a clean and organized environment to ensure the well-being of children under care.
  • Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
  • Nurtured strong relationships with both parents and children based on trust, respect, empathy, and open communication lines.
  • Established open communication with parents for seamless coordination in children''s daily routines and schedules.
  • Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.

Education

Bachelor of Arts - Child Development

California State University - Los Angeles
Los Angeles, CA
05.2024

High School Diploma -

Marco Antonio Firebaugh High School
Lynwood, CA
05.2020

Skills

  • Industry Expertise
  • Staff Scheduling
  • Workplace Safety
  • Team Management
  • Employee Training
  • Cash Handling
  • Opening and closing procedures
  • Training and mentoring
  • Handling Customer Complaints
  • Decision-Making
  • Relationship Building
  • Customer Service
  • Patience and Empathy
  • Time Management
  • Reliability
  • Toddler care experience
  • Child Supervision
  • Infant care experience
  • Child Development Understanding
  • Child Development
  • Early Childhood Development

Certification

  • California Food Handler Training Certification Program
  • DRDP (2015) for use with preschool-age children Training -2.00
  • Infant/Toddler Foundations and Frameworks Training - 1.00
  • Foundations and Frameworks Overview Module - Early Learning and Development System I/T and PS Training - 1.00

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Shift Leader Manager

A Michoacana Ice CreamshopVip
04.2021 - Current

Family Nanny

Family Babysitting
04.2020 - 06.2022

Bachelor of Arts - Child Development

California State University - Los Angeles

High School Diploma -

Marco Antonio Firebaugh High School

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Isabel Montoya-Carias