Isabel Moreno
Miami,FL.
Summary
Seeking employment with opportunity for growth and advancement. The opportunity to enhance my operational, human resource, and management skills as well as expand my knowledge in a sales and customer focused environment.
Overview
12
12
years of professional experience
Work History
Regional Training Manager
Grace Loves Grace
Miami, FL
03.2024 - Current
- Ensure full execution of the Grace Retail Training Strategy within designated region that consist of ten boutiques including one in London.
- Organize and facilitate inspiring and impactful onboarding and induction (AOSG) to all new hires, partnering with subject matter experts in the business to ensure an enhanced learning experience for the employee.
- Partner with Retail leaders to support creation and execution of individual training plans for teams based on specific business objectives of stores and global Grace business.
- Work with the Director of Sales Learning and Performance develop and facilitate learning modules to support the evolving needs of the business for our on going Grace College.
- Support the region by ensuring applied learning of selling skills and product knowledge through scheduled and active observation and delivering on-the-job feedback and coaching to elevate performance and address any development needs.
- Create development and action plans using competency assessment framework to provide clear guidelines on how to bridge the gaps with appropriate learning content and practical coaching sessions to help our teams continue to grow and achieve performance goal.
Regional Showroom Sales Manager
Grace Loves Lace
Miami, FL
03.2023 - 03.2024
- Reviewed sales trends and work with the Head of Global Sales to adapt Boutique processes and procedures to optimize sales opportunities.
- Ensured five boutiques are fully staffed to maintain adequate coverage for optimal sales achievement
- Cross trained Senior stylist and promoted her to Boutique manager for our Miami Boutique.
- Supported Boutique Managers to manage leave requests and approvals to ensure staffing levels are maintained
- Provided new hire training and opening support for New Jersey and Las Vegas Boutiques.
- Monitored weekly and monthly sales reports and communicate results to sales team effectively twice a week &at the end of every month
- Responsible for sample management and approval of new sample requests
- Coordinated and implemented probations, one month, six month and twelve-month reviews for Boutique Managers and support the Boutique Managers in reviews for Stylists
- Assigned suitable regional mentors to new boutique managers during probation periods, resulting in them achieving above average KPI's.
Boutique Manager
Grace Loves Lace
Miami, FL
11.2020 - 05.2023
- Trained and developed four employees through constructive feedback and focus on long-term career growth. Two stylisst were invited to be part of the exclusive GEM program for achieving above average KPI's.
- Consistently exceeded benchmark KPI's through ongoing coaching and training in customer service and product knowledge.
- US trainer and support in the implementation and launch of Netsuite Software in all US boutiques.
- Employee of the month twice in 2021
Store Manager
NYX Cosmetics
Miami, Fl.
10.2016 - 02.2020
- Provide a strong leadership presence in the store, while ensuring all customers receive great customer service while maintaining quality KPI's such as being #1 in the company for AUS and IPT 3 years in a row.
- Consistently review payroll and store schedule to ensure appropriate staff levels at all times as well as not going over our payroll goals
- Drive customer loyalty and create relationships within the local community by partnering with the Magic City Casino and local cheer camp All Star Step Ahead for onsite and offsite events
- Plan, coordinate, and execute all merchandising direction, campaigns, and sales promotions in a timely manner
- Assist in the training of managers and store staff for new store openings such as Dadeland, West Palm, and the Chicago store as well as store support during transitions.
- Hire to the needs of the business, by teaming up with our staff to promote our company referral bonus program, which allowed us to always hire in a timely manner with minimal turnover
- Ensure that all operational policies and procedures are communicated and followed by entire team by conducting quarterly store audits in which our store has consistently maintained a 98% or higher
- Contributed insight and suggestions to help develop company's intranet called "Beauty Drop"
- Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines.
Aftersales Customer Service
Chopard
Coral Gables, Fl.
07.2012 - 10.2016
- Responsible for invoicing and shipping repairs for USA, Latin America, and the Caribbean market
- Assist clients with drop off and pick up of repairs, as well as follow up status information
- Responsible for all sunglass repairs for USA, Latin America, and Caribbean market
- Maintain and monitor employee's timesheets, vacation time, and sick time
- Interpret and explain human resources policies, procedures, laws, standards, and regulations especially to our spanish speaking employees
- Perform general office duties, such as answering phones, ordering shipping supplies and office supplies
Education
Bachelor of Arts - Human Resources/Management
Florida International University
Miami, Fl.12.2012
Associate of Arts - Business Administration
Miami Dade College
Miami, Fl.07.2010
Associate of Science - Market Management/International Business
Miami Dade College
Miami, Fl.07.2010
Timeline
Regional Training Manager
Grace Loves Grace
03.2024 - Current
Regional Showroom Sales Manager
Grace Loves Lace
03.2023 - 03.2024
Boutique Manager
Grace Loves Lace
11.2020 - 05.2023
Store Manager
NYX Cosmetics
10.2016 - 02.2020
Aftersales Customer Service
Chopard
07.2012 - 10.2016
Bachelor of Arts - Human Resources/Management
Florida International University
Associate of Arts - Business Administration
Miami Dade College
Associate of Science - Market Management/International Business
Miami Dade College
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