Isabel Noriega
Homestead,FL
Summary
Skilled Business Manager with 20 years’ experience leading, managing, and supporting finance/billing personnel. Experience and success in increasing agency revenue, earning potential, and exceeding performance goals. of over. Accomplished Chief Executive Officer bringing expertise in business planning, revenue development and change management. Offering 20 years of experience in Mental Health. Offers entrepreneurial, forward-thinking mindset and demonstrated track record of achievement.
Overview
23
23
years of professional experience
Work History
Chief Executive Officer
MorningStar Centers
Miami, FL
01.2021 - Current
- Established policies, procedures, and protocols to improve operational efficiency.
- Developed strategic plans and objectives to ensure organizational growth and profitability.
- Negotiated contracts with vendors, suppliers, and partners.
- Oversaw all aspects of financial management, including budgeting and forecasting.
- Implemented new technologies to streamline processes across departments.
- Reviewed employee performance evaluations in order to make personnel decisions.
- Monitored industry developments in order to stay competitive in the marketplace.
- Developed creative solutions for complex problems facing the organization.
- Ensured compliance with government regulations regarding safety standards and labor laws.
- Led organization by establishing business direction and actualizing operational plans to meet goals.
- Established and oversaw strategic business actions and streamlined operations.
- Drove company vision with collaborative employee engagement techniques and strategic leadership.
- Increased productivity by creating new policies, objectives and procedures to streamline operations.
- Eliminated company bottlenecks, reduced financial obstacles and addressed work constraints to promote overall growth.
- Provided organizational leadership and collaborated with executive partners to establish long-term goals, strategies and company policies.
Director of Operations
PsychSolutions, Inc.
Miami Springs, FL
07.2017 - 12.2020
- Managed day-to-day operations of a large staff in multiple departments.
- Coordinated activities between different departments to ensure successful completion of projects.
- Created policies and procedures for improved workflow processes.
- Provided leadership and guidance to subordinate managers and supervisors.
- Reviewed contracts with vendors to ensure compliance with regulations and terms and conditions.
- Conducted performance reviews for direct reports and provided feedback for improvement opportunities.
- Implemented systems for monitoring employee attendance, scheduling, payroll.
- Monitored inventory levels to ensure adequate stock was available at all times.
- Identified areas where process improvements could be made resulting in increased productivity.
- Negotiated contracts with suppliers ensuring best value pricing options were secured.
- Ensured compliance with applicable laws, regulations, industry standards.
- Analyzed data trends and identified potential risks or opportunities associated with operations.
- Prepared detailed reports outlining operational results on a regular basis.
- Worked with management team to develop operational goals aligned with business strategy.
- Set goals and expectations for direct reports using performance review process, holding staff accountable.
- Assessed and evaluated business procedures and implemented structure to improve day-to-day operations.
- Recognized employees for demonstrating excellent service resulting in increased company morale.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Business Office Manager
PsychSolutions, Inc.
Miami Springs, FL
01.2010 - 07.2017
- Organize a complex work environment and improve workflow processes
- Reviews Aging Reports to ensure claims are paid before 150 days from billing date
- Communicates adjustments to billing and potential bad debt write-offs to CFO
- Prepares month-end statements and performs periodical checks for balancing in preparation for close
- Responsible for reporting financial statements for 100 clinical staff to the Chief Financial Officer
- Assist Human Resources in screening resumes, conducting and scheduling interviews
- Responsible for new hire orientation and verified all new hire paperwork packets
- Lead agency accreditation and policy documentation and revision
- Manage staff while overseeing accounting, quality control, invoicing, and financial reporting
- Accounts Receivable, supervise accounting staff in processing payments from payors, community partners, contractors and preparing journal entries for corporate office
- Develop and implement authorization and collection protocols
- Facilitated the transitioning of both the billing and intake departments during acquisition
- Responsible for reporting Outcome Measures to managed care companies.
- Managed office budget and ensured accurate financial records were kept.
- Developed and implemented procedures to ensure efficient workflow in the office.
- Trained, supervised and evaluated staff performance.
- Scheduled meetings and appointments for executive team members.
Intake Manager
PsychSolutions, Inc.
01.2002 - 01.2010
- Coordinated initial assessments and medication management appointments
- Oversee the processing of referrals received by PsychSolutions to include: (1) referrals are properly screened and adhering to department procedures (2) entered correctly in the electronic medical records system and (3) handling client cases as needed for assignment, transfer and closing activity
- Prioritized and delegates specific tasks within the departments; responsible for departmental scheduling
- Responsible for enforcing the successful customer service delivery to all clients and referral sources
- Ensured that all required information is filled correctly and updated in client’s electronic medical record
- Responsible for the Quality Assurance (QA) of the clinical department
- Responsible for recruiting, discipline, job performance evaluation process, and development of assigned team members
- Took an active role in the company’s performance and quality improvement process
- Mentored and coached the department team members to address possible concerns, answer questions and discuss other issues related to job responsibilities.
Intake Coordinator
01.2001 - 01.2002
- Coordinated and scheduled appointments for initial assessments and medication management
- Assisted the Intake Manager with daily functions of the department
- Responsible for assigning cases based on geographical areas
- Assisted the Psychiatrist by monitoring client medical charts
- Responsible for obtaining prior authorizations with Medicaid insurances.
Education
M.A. Business Administration -
Barry University
B.S. Health Care Administration -
Barry University
Skills
- Managed Care negotiations
- Training, development, and recruitment
- Performance management and quality assurance
- Bilingual: Fluent in both English and Spanish
- Advanced level computer software skills including Microsoft Word; PowerPoint; Excel;
- Great leadership skills; detail-oriented; innovative
- Cash Management
- Regulatory Compliance
- Business Planning
- Risk Management
- Organizational Management
- Strategic Planning
- Policy Development
- Staff Management
- Policy Updates
- Productivity Performance
- Process Improvements
Timeline
Chief Executive Officer
MorningStar Centers
01.2021 - Current
Director of Operations
PsychSolutions, Inc.
07.2017 - 12.2020
Business Office Manager
PsychSolutions, Inc.
01.2010 - 07.2017
Intake Manager
PsychSolutions, Inc.
01.2002 - 01.2010
Intake Coordinator
01.2001 - 01.2002
M.A. Business Administration -
Barry University
B.S. Health Care Administration -
Barry University
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