Summary
Work History
Education
Skills
Painting
Languages
Timeline
Generic

Isabel Olivo

Fort Worth,TX

Summary

Driven and customer-focused, I honed my expertise in food safety compliance and exceptional service at Subway Restaurants. With a knack for creativity in presentation and a solid track record in enhancing customer satisfaction, I excel in fast-paced environments, consistently meeting sales targets through effective teamwork and upselling techniques. Dynamic Sandwich Maker with top performance in fast food industry. Adheres to company standards for quality while delivering individualized customer service. Team player with friendly personality. Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues. Personable fast food professional demonstrating proven success in cultivating customer satisfaction and loyalty. Accustomed to utilizing strong attention to detail and commitment to quality to deliver excellent service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Work History

Junior Sandwich Artist

Subway Restaurants
11.2021 - 04.2022
  • Maintained consistency in ingredient portioning per company guidelines, reducing waste without compromising product quality.
  • Operated manual and electric appliances to peel, slice, and trim food.
  • Assisted customers in choosing menu items by providing food complementing information.
  • Communicated menu item information and offered suggestions to promote featured products.
  • Organized work areas to foster efficiency and model exceptional kitchen etiquette.
  • Demonstrated adaptability by quickly learning new processes or procedures when company initiatives were introduced or updated.
  • Prepared various ingredients, such as meats, vegetables, and sauces, to maintain freshness and quality.
  • Adhered to food safety guidelines during food preparation, minimizing risk of contamination or illness.
  • Streamlined ordering process through accurate input of customer selections into the point-of-sale system.
  • Resolved customer complaints promptly and professionally, turning negative experiences into positive ones whenever possible.
  • Displayed strong multitasking skills by managing multiple orders simultaneously without sacrificing quality or efficiency.
  • Completed thorough cleaning tasks throughout the day to maintain a sanitary work environment.
  • Promoted upsell opportunities with customers, contributing to increased revenue generation for the store.
  • Contributed to a welcoming atmosphere by greeting customers upon entry and engaging in friendly conversation while preparing their order.
  • Assisted in inventory management to ensure adequate supplies for daily operations.
  • Collaborated with team members to consistently meet and exceed store sales goals.
  • Supported overall store operations through effective communication with management and coworkers alike.
  • Maintained a clean and organized workspace for improved productivity and food safety.
  • Utilized knowledge of menu items to make recommendations based on customer preferences or dietary restrictions.
  • Enhanced customer satisfaction by efficiently assembling sandwiches according to their preferences.
  • Managed cash transactions accurately, ensuring proper handling of money and maintaining a balanced register.
  • Provided exceptional customer service, resulting in repeat business and positive feedback.
  • Trained new employees on sandwich assembly techniques and company policies for consistent performance standards.
  • Greeted guests, promoted specials, and took orders.
  • Kept workplace clean and organized in line with restaurant policies.
  • Prepared and served hot and cold sandwiches based on customer preferences.
  • Prepared and presented food in compliance with health and safety guidelines.
  • Upheld high standards of customer service at all times to enhance client loyalty and satisfaction.
  • Restocked and rotated stock in display case to mitigate stock loss.
  • Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
  • Shared information with customers about menu items, preparation methods, and ingredients.
  • Trained team members to prepare sandwiches and other items according to instructions.
  • Monitored inventory and requisitioned low-stock items.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Identified price of goods and calculated bills with optical price scanners, calculators, and cash registers.
  • Met sales targets by encouraging customers to buy extra food items such as drinks, desserts, and sides.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
  • Accurately operated cash register to process customer payments.
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
  • Kept drawer balanced by accurately processing cash, credit and debit payments.
  • Replenished serving stations with fresh food and cleaned up spills.
  • Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Documented customer orders and conveyed special requests to kitchen staff.
  • Prepared salads, soups and sandwiches for customers.
  • Brewed coffee and tea and changed out drink station syrups.
  • Filled out daily shift log to record amount of food prepared, used and leftover.
  • Backed up servers by setting up trays and completing some food deliveries.
  • Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
  • Observed customer purchases in line and differentiated between standard portions.

Education

High School Diploma -

Joshua High School
Joshua, TX
05.2024

Skills

  • Excellent customer service
  • Strong Communication Skills
  • Efficient Work Pace
  • Cash Handling Abilities
  • Reliability and punctuality
  • Cleanliness and hygiene
  • Cross-Training Capabilities
  • Order taking accuracy
  • Food Safety Compliance
  • Creativity in presentation
  • Food preparation expertise
  • Product Upselling
  • Sandwich Assembly Proficiency
  • Teamwork and Collaboration
  • Multitasking and Prioritizing
  • Customer Service
  • Problem-Solving
  • Cleaning and organization
  • Effective multi-tasking
  • Dependable and honest
  • Attention to Detail
  • Cleaning and sanitization
  • Taking and Preparing Orders
  • Food safety knowledge
  • Money Handling
  • Heavy Lifting
  • Cash Handling
  • Phone and Online Order Processing
  • Food Preparation
  • Safe Food Handling
  • Equipment Cleaning
  • Flexible Schedule
  • Meal Preparation
  • Health and safety compliance
  • Store Opening and Closing
  • Task Prioritization
  • Inventory Counts
  • Cooking
  • Product Stocking and Rotation
  • Creativity and Innovation
  • Food service standards
  • Interpersonal Communication
  • Quality Control
  • Staff Training
  • Menu Memorization
  • Payment Processing
  • Order Accuracy
  • Equipment monitoring
  • Performance Improvement
  • Menu Recommendations
  • Portion Control
  • Order delivery practices
  • Supplies Monitoring
  • Ingredient inspection
  • Sandwich preparation
  • Team Player
  • Multitasking and Organization
  • Cleaning and sanitizing
  • Collaboration and Teamwork
  • Cleaning and sanitation
  • Cleaning
  • Critical Thinking
  • Adaptability and Flexibility
  • Food Safety
  • Decision-Making
  • Dependable and Cooperative
  • Order Taking
  • Customer Relations
  • Packaging and Labeling
  • Dishwashing
  • Cash Register Operation
  • Stocking and Replenishing
  • Payment Transactions
  • Inventory organization
  • Food and Beverage Service
  • Customer Transactions
  • Resolving Complaints
  • Kitchen Management
  • Stocking and Replenishment
  • Food and beverage preparation
  • Customer Complaint Resolution

Painting

I taught myself from home how to paint when I was around the of 13, and today I continue to paint and I have progressed very well over the years. Though, I do not have many pieces I am very proud for what I've created and wish to continue to paint and to get out there with my creations and to continue to progress.

Languages

Spanish
Elementary

Timeline

Junior Sandwich Artist

Subway Restaurants
11.2021 - 04.2022

High School Diploma -

Joshua High School
Isabel Olivo