Summary
Overview
Work History
Education
Skills
Timeline
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Isabel O'Neill

Portland,OR

Summary

Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.

Overview

7
7
years of professional experience

Work History

Team Leader

Sniff Dog Hotel
06.2017 - Current
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
  • Supervised team members to confirm compliance with set procedures and quality requirements.
  • Worked with team to identify areas of improvement and devised solutions based on findings.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.
  • Gave animals proper attention to promote secure environment in owner's absence.
  • Exercised animals regularly with walks and rigorous play activities.
  • Consulted with owners to discuss behavioral concerns and determine final goals.
  • Watched dogs for triggers, signs of aggression and pack behaviors to formulate possible solutions.
  • Employed positive reinforcement with animals using "clicker-training" method, voice rewards and food rewards.
  • Maintained clean training arena for group classes.

Customer Service Representative

Driveway Finance Corporation
05.2022 - 08.2022
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Provided primary customer support to internal and external customers.
  • Utilized customer service software to manage interactions and track customer satisfaction.

Loan Servicing Administrator

Driveway Finance Corporation
08.2022 - 08.2023
  • Enhanced loan servicing efficiency by streamlining administrative processes and implementing new software systems.
  • Reduced processing time for loan applications by improving document organization and communication with borrowers.
  • Ensured timely loan payments by providing exceptional customer service and addressing borrower concerns promptly.
  • Conducted thorough audits of loan portfolios, identifying areas for improvement and reducing potential risks.
  • Collaborated with team members to develop innovative strategies for optimizing loan servicing operations.
  • Maintained accurate records of all transactions, ensuring compliance with regulatory requirements and industry standards.
  • Streamlined communication between departments, fostering an environment of collaboration and teamwork within the company.
  • Managed a diverse portfolio of loans, effectively prioritizing tasks based on urgency and importance.
  • Coordinated efforts among various departments to expedite the loan modification process for struggling borrowers.
  • Maintained strict adherence to privacy regulations by safeguarding sensitive borrower information at all times.
  • Participated in industry conferences and workshops to stay updated on best practices, regulatory changes, and emerging trends in loan servicing.
  • Developed and maintained relationships with customers, lenders and other third parties.
  • Supervised loan personnel and motivated to maintain customer service and performance standards.

Education

High School Diploma -

Beaverton High School
Beaverton, OR
06.2023

Certificate - Data Analytics

Data Analytics Certificate Program
12.2023

BBA - Accounting

Portland Community College
Portland, OR
06.2025

Skills

  • Team Supervision
  • Coaching
  • Client Service
  • Documentation and Reporting
  • Shift Scheduling
  • Problem-Solving
  • Attention to Detail
  • Analytical Thinking
  • Call Center Operations
  • Account Management
  • Teamwork and Collaboration
  • Flexible Schedule
  • Expectation Setting
  • Leading Team Meetings
  • SQL Analytics
  • Software Development Proficiency
  • Documentation Management
  • Advanced SQL Queries

Timeline

Loan Servicing Administrator

Driveway Finance Corporation
08.2022 - 08.2023

Customer Service Representative

Driveway Finance Corporation
05.2022 - 08.2022

Team Leader

Sniff Dog Hotel
06.2017 - Current

High School Diploma -

Beaverton High School

Certificate - Data Analytics

Data Analytics Certificate Program

BBA - Accounting

Portland Community College

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Isabel O'Neill