Isabel Ordonez
Las Vegas
Summary
Dynamic hospitality professional with extensive experience at Applebee's, excelling in customer service and team training. Proven ability to enhance guest satisfaction through engaging interactions and suggestive selling techniques. Skilled in inventory management and maintaining cleanliness, fostering a welcoming environment that drives repeat business and loyalty.
Overview
17
17
years of professional experience
Work History
Beertender
Broadacres Marketplace & Event Center
02.2024 - Current
- Educated patrons on various beer styles, enhancing their appreciation and enjoyment.
- Enhanced customer satisfaction by efficiently serving beer and offering pairing suggestions.
- Assisted in the setup of private events, accommodating specific client requests.
- Engaged customers through product knowledge sharing, sparking interest in new offerings.
- Maintained a clean and organized bar environment for improved customer experience.
- Demonstrated adaptability during high volume periods, maintaining composure under pressure.
- Collaborated with fellow staff members to optimize workflow and service quality.
- Developed rapport with customers, fostering a friendly and loyal clientele base.
- Increased bar revenue with upselling techniques and promotion of special events.
- Facilitated teamwork among colleagues through effective communication strategies.
- Conducted routine maintenance checks on draft systems for optimal performance.
- Assisted in inventory management, ensuring adequate stock levels for smooth operations.
- Upheld a high standard of cleanliness by consistently sanitizing work areas and glassware.
- Ensured timely completion of opening or closing tasks based on assigned shifts.
- Promoted responsible alcohol consumption, adhering to local laws and regulations.
- Participated in staff training sessions to continuously improve product knowledge and service skills.
- Supported marketing efforts by promoting the establishment on social media platforms.
- Operated cash register accurately, managing transactions for seamless checkout process.
- Served high customer volumes during special events, nights, and weekends.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Obtained cash bank and stocked service bar to prepare for operation.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Kept bar presentable and well-stocked to meet customer needs.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Completed frequent inspections to identify and resolve problems affecting performance.
- Washed production lines and storage containers to maintain clean and efficient work areas.
- Read temperature, flow, and other meters and documented information.
- Kept operations in compliance with company, safety and legal requirements.
- Dumped, poured and loaded specified amounts of refined or unrefined materials into equipment or containers for further processing or storage.
Property Management Assistant
AMC Property Management
08.2022 - Current
- Assisted property manager in conducting regular inspections to maintain property standards and address any issues proactively.
- Maintained positive relationships with tenants through clear communication and prompt responses to inquiries or concerns.
- Enhanced tenant satisfaction by promptly addressing maintenance requests and ensuring timely resolution.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Prepared and maintained accurate records of tenant communication, lease agreements, and payment history for streamlined operations.
- Supported smooth tenant move-ins and move-outs by scheduling inspections, managing paperwork, and facilitating key exchanges.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Improved property curb appeal with diligent attention to landscaping and exterior maintenance tasks.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Promptly responded to tenant complaints and concerns for over 3 properties.
- Contributed to the successful lease-up of properties by coordinating marketing efforts and organizing open houses.
- Assisted in preparing comprehensive financial reports for owner review, ensuring transparency in property performance metrics.
- Collaborated with property manager on annual budget planning, analyzing historical data for informed decisionmaking.
- Followed up on delinquent tenants and coordinated collection procedures.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Coordinated with legal counsel to resolve tenant disputes.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
- Communicated effectively with owners, residents, and on-site associates.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Responded to Common Area Maintenance (CAM) inquiries.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Collected and maintained careful records of rental payments and payment dates.
- Generated leads for sales and rental properties through cold calls and referrals.
- Delivered emergency 24-hour on-call service for tenants on building issues.
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
Head Bartender
Applebees
03.2008 - 09.2022
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
- Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
- Monitored cash handling procedures to ensure accuracy in transactions while minimizing instances of theft or loss.
- Resolved customer complaints promptly and professionally, preserving the establishment''s reputation for excellent service.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Closed out cash register and prepared cashier report at close of business.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Maintained a clean and organized workspace, adhering to strict hygiene standards for the health and safety of customers.
- Increased customer satisfaction by providing exceptional service and crafting high-quality cocktails.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Managed inventory efficiently, reducing waste and maintaining optimal stock levels for peak periods.
- Educated staff on responsible alcohol serving practices; created a safe and enjoyable atmosphere for guests while reducing liability risks.
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Trained over 15 new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Developed specialty drinks to work with menu changes, sustaining customer interest and solid bar revenue.
- Ensured compliance with local alcohol regulations and company policies, maintaining a safe and responsible environment for all patrons.
- Implemented drink prep procedures, significantly reducing wasted stock.
- Implemented upselling strategies that boosted revenue without compromising guest experience or satisfaction.
- Boosted bar profitability, mentoring team members on routine procedures and productivity strategies.
- Networked within the local community to build relationships with other businesses and attract new clientele to the establishment.
- Streamlined bar operations through effective staff scheduling and task delegation, maximizing productivity during busy shifts.
- Evaluated bartender performance regularly using key metrics such as sales volume per hour or accuracy in drink preparation.
- Kept bar presentable and well-stocked to meet customer needs.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Mixed unique and interesting cocktails for customers, including bar specials.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Upheld strict regulations for safe alcohol service and food safety.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Assisted with inventorying beverage stock and bar supplies.
- Prepared garnishes by evenly slicing and pitting fruits.
- Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.
- Created attractive bar displays by strategically arranging bottles and glasses.
- Helped management plan and serve bar menu exceeding customer expectations.
- Developed creative bar menus and drink recipes by researching emerging industry trends.
- Practiced safe work habits, wearing protective equipment and consistently following MSDS and OSHA standards.
Education
High School Diploma -
Clark High School
4291 Pennwood Ave, LAs Vegas, NV 8910205-2007
Skills
- Cleanliness and hygiene
- Maintaining equipment
- Pouring techniques
- Food pairing recommendations
- Customer service
- Highly reliable
- Clear and effective communication
- Engaging personality
- Outgoing personality
- Customer service expertise
- Cash register operation
- Handling difficult customers
- Responsible alcohol service
- Hospitality service expertise
- Professional appearance
- Menu memorization
- Payment processing
- New hire training
- Classic cocktails
- Team training and development
- Inventory
- Performance improvement
- Sales expertise
- Health codes compliance
- Suggestive selling
- Changing beer kegs
- Beverage preparation
- Preparing garnishes
- Fluency in Spanish
- Courteous
- Cash and credit transactions
- Anticipating guest needs
- Able to stand 10 hours
- Maintaining a clean bar
- Excellent judgment
- Bar restocking
- Outstanding customer service
- Identification verification
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent communication
- Critical thinking
- Problem-solving abilities
- Organizational skills
- Team collaboration
Languages
English
Native or Bilingual
Timeline
Beertender
Broadacres Marketplace & Event Center
02.2024 - Current
Property Management Assistant
AMC Property Management
08.2022 - Current
Head Bartender
Applebees
03.2008 - 09.2022
High School Diploma -
Clark High School
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