Isabel Ortiz
New York,New York
Summary
Seasoned Project Director with demonstrated success in managing challenging schedules, budgets and quality demands. Goal-oriented and organized professional with a creative approach. Ready to bring 28 years of Youth program experience to a challenging new position. Proficient Project Director successful at overseeing multiple projects with a capable and efficient style. Offering 17-year history of completing projects on time. Desiring a dynamic new role with growth potential.
Overview
33
33
years of professional experience
Work History
Project Director
Management & Training Corporation
02.2020 - Current
- Recruited, hired and trained employees on operations and performance expectations.
- Management of a team of 27 staff members.
- Monitored program operations for compliance with policies and procedures, applicable standards and relevant contractual policy.
- Initiated and set goals for programs according to strategic objectives of organization.
- Collected key program data and analysis to support continuous improvement.
- Coordinated with program managers and other stakeholders to create detailed implementation plans, milestones and risk mitigation protocols.
- Monitored costs, timescales and resources used to achieve key performance metrics.
- Determined project schedules and maintained timeline with proactive adjustments to workflow.
- Coordinated with corporate headquarters, Department of Labor, and center management to ensure efficient project function and contract compliance.
- Directed OA/CTS program audits and implemented corrective action as needed.
Project Director
Aleut/Odle Training and Development
11.2018 - 01.2020
- Supervised numerous projects throughout lifecycle, including planning, design and scheduling, resulting in cohesiveness and accuracy in completed assignments.
- Created and implemented long-term company objectives by utilizing client feedback in process improvements.
- Communicated with key stakeholders to determine project requirements and objectives.
- Produced thorough, accurate and timely reports of project activities.
- Managed staff, financials and key performance indicators to facilitate business operations.
- Supported work-life balance to improve staff morale.
- Generated reports to review data and issue corrective actions for improvements.
- Implemented community outreach and engagement plans to reach vulnerable communities.
- Fostered community outreach by coordinating rapport-building events to liaise with community members.
Project Director
CHP International Inc, Youth Development Program
01.2006 - 12.2018
- Supervised project schedules to make sure that key milestones were being met at every phase.
- Monitored costs, timescales and resources used to achieve key performance metrics.
- Increased project efficiency by guiding and leading employees on proper practices.
- Utilized exceptional judgment by following all policies, procedures and protocols, promoting optimal performance delivery.
- Prepared briefs on projects and strategies for internal and external parties.
- Developed and updated project plans to document objectives, technologies, schedules and funding.
- Monitored performance of project team members to provide performance feedback.
- Communicated with key stakeholders to determine project requirements and objectives.
- Proposed, reviewed and approved modifications to project plans.
Admissions MGR
Alutiq Professional Services
01.2004 - 01.2006
- Supervised day-to-day functions of admissions department.
- Managed and developed admissions department structure, including front desk, part-time and temporary employees oversight.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Evaluated individual and team business performance and identified opportunities for improvement.
Admissions Supervisor/MGR
E.E Management Systems
01.1996 - 01.2004
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
- Administered, monitored and analyzed admissions team performance while identifying performance trends and opportunities.
- Managed and developed admissions department structure, including front desk, part-time and temporary employees oversight.
- Analyzed business performance data and forecasted business results for upper management.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Reviewed completed work to verify consistency, quality and conformance.
Various Center Positions Res Care, JCC
01.1993 - 01.1996
Education
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New York School of Printing & Journalism
Skills
- Budget Control
- Project Management
- Work Planning and Prioritization
- Documentation and Reporting
- Detail Oriented
- Stakeholder Relations
- Staff Management
- Performance Monitoring
- Team Leadership
- Recruitment and Hiring
- Assignment Delegation
- Performance Evaluation and Monitoring
- Department Oversight
- Verbal and Written Communication
Languages
Spanish
Native or Bilingual
Training
Planned, coordinated, and directed the total administrative and programmatic activities of the project. Maintained project operations in harmony with all programmatic and budgetary contract requirements. Established plans and management controls to meet project goals and objectives; adjusted plans as necessary to address changing conditions. Established and maintained close working relationships with GAP (Geographical Assignment Plan) center partners. Provided staff training and directly supervised all managerial and line staff. Evaluated staff performance and implemented organizational and personnel actions in accordance with corporate policies and procedures. Coordinated with corporate headquarters, DOL, and center management to ensure efficient project function and contract compliance; directed OA/CTS program audits and implemented corrective action as needed. Completed and submitted Employee Appraisal Forms Recruited, hired, trained, supervised, and assessed staff for day-to-day operations in single and multiple offices. Managed and supervised up to 27 staff. Monitored progress and performances of staff in achieving goals. Discovered, negotiated, and secured free media advertising with New York Daily News, WABC 7, Univision, Telemundo, NY1 News, and ESPN TECHNICAL SKILLS Prepared weekly, monthly, and annual reports to meet Corporate, DOL, and IRS requirements. Maintained and submitted Petty Cash Data Maintained on-going and current training and gained knowledge of applicable regulations and requirements. Developed information technology skills as required.
Timeline
Project Director
Management & Training Corporation
02.2020 - Current
Project Director
Aleut/Odle Training and Development
11.2018 - 01.2020
Project Director
CHP International Inc, Youth Development Program
01.2006 - 12.2018
Admissions MGR
Alutiq Professional Services
01.2004 - 01.2006
Admissions Supervisor/MGR
E.E Management Systems
01.1996 - 01.2004
Various Center Positions Res Care, JCC
01.1993 - 01.1996
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New York School of Printing & Journalism